Tom Kadlec Honda - Service Center

Great service I took my 2014 Honda CRV in for its first oil change and tire rotation. I was in and out in no time. Brad Anderson was my service advisor and was ve I took my 2014 Honda CRV in for its first oil change and tire rotation. I was in and out in no time. Brad Anderson was my service advisor and was very helpful in answering questions I had about my Honda. I have had all my service work done here on my 1998 Accord and have always been very pleased with the friendliness and quality of work . . . which is why I purchased my 2014 CRV. I've had nothing but good experiences with Kadlec's service department. More

Excellent service and atmosphere. I would not take my vehicle anywhere else. Everyone is very nice. Coffee is great. Popcorn is excellent. A very good experien service and atmosphere. I would not take my vehicle anywhere else. Everyone is very nice. Coffee is great. Popcorn is excellent. A very good experience. More

Had better experience :( We've just purchased our first Honda and I had my first experience with this dealership when I had my very first appointment to install a couple of ac We've just purchased our first Honda and I had my first experience with this dealership when I had my very first appointment to install a couple of accessories for our car. Pricing: They charged me MSRP plus installation (basically, max possible $$$) which, I suppose, is because I didn't have the accessories installed at the time of purchase (and I did not purchase the vehicle from them). No discount offered. In fact, they didn't even bother to point me towards a coupon at their website that I could use. Quality of work: Both of the accessories appear to be installed and functioning properly. However, when the vehicle was delivered to me there was mud all over both the front floor mats, door sills and surrounding areas. It appeared as if someone walked inside my vehicle with a wet muddy boot. This was a brand new 2014 Accord Hybrid Touring taken delivery less than a week ago and yet they did not even bother clean up that mud. I was just speechless when I entered the car. I took the car inside their shop and asked one of the servicemen there to clean it, the person wiped out the mud from door sill with a wet paper towel (which "came back" after the water dried off few minutes later). He didn't even bother to clean any of the floor mats or look anywhere else. Service people in dealerships I'm used to have always used protective clothing/cover to keep vehicle clean and scratch-free. If fact, my Nissan dealer (next door from TK Honda) always provides a courtesy car-wash before delivering the vehicle to the customer. If the external work was so messy externally, one wonders what/how they've done inside the dash and other place in the vehicle that's not readily visible. Service: Another disappointment. When I asked for a shuttle service, the service person asked me to go the secretary and request one there. Minor thing but I felt like he should be making a quick phone-call to the appropriate person instead of having a customer go desk to desk. Something I've grown used to by other dealers but, I guess, too much to ask from TK Honda. When I came to pick up the vehicle, after payment was completed, the service person gave me the key and pointed me to the spot at the parking lot where it was parked. Again, it might be that my expectation is too high but, I was expecting someone to go through everything that has been done and ensure that the work was done to my satisfaction. I'd hope that either someone would walk over to the car with me or bring it to me and go through everything that has been done. Did not seem like a regular procedure at this dealership. Had this been done I could have at least shown the mud-slide happened inside my car. At the time of delivery I also asked the person about buying tires, rims/wheels and a touch paint for the vehicle. He suggested that I go around the building and talk to someone from parts dept. Yet, another run around (sigh, again, should've/could've been handled better). I could write yet another paragraph about the experience I had with the employee at the parts desk instead, I'll just say this much - she suggested me to "do some research at TireRack" (which I have already done, btw). Someone please tell me that my experience is not a norm at this dealer! More

Excellent My car is under warranty they took care of the issue. Very happy with the service I received. They are friendly. The place was nice and clean My car is under warranty they took care of the issue. Very happy with the service I received. They are friendly. The place was nice and clean More

Normally I dont bring my car to a dealer for repair because of these kinds of experiences. But I had to bring my car in on a recall on the window switch in the drivers door (armrest). There was nothing because of these kinds of experiences. But I had to bring my car in on a recall on the window switch in the drivers door (armrest). There was nothing wrong with the car when I dropped it off. I picked the car up and nothing was said about any problems. The next day I opened the door and the casing to the armrest FELL OFF! I made an appointment to take it back to fix. All of a sudden now they are saying it was broken when I brought it in. That was a lie. It was fine. I assume they broke it when they took it apart. They showed me a piece of paper saying the tech wrote it down when I brought it in that it was broken. Again, no one ever mentioned this to me. They attempted to make me pay for the repairs and would not stand behind this. Needless to say the armrest is still riding around in the backseat of my car. More

Honda has by far the best quality and longest lasting product on the market. Please do yourself a favor and make honda your next car. product on the market. Please do yourself a favor and make honda your next car. More

I do not drive a honda but use the honda dealership for all of my service needs. I always work with Todd in the service department. He is very easy to work with and never makes me feel dumb (being a woma all of my service needs. I always work with Todd in the service department. He is very easy to work with and never makes me feel dumb (being a woman who knows nothing about cars). I will not take my car anywhere else. Todd is a great assest to the service department and I'm never nervous about brining my car in because I know he only wants to sell me what I really need. I do plan to purchase a Honda in the next couple of years and I would never purchase anywhere other than Tom Kadlec Honda in Rochester. Overall I would give Todd and all the service staff a grade of A++++. More