Tom Roush Lincoln - Service Center

Excellent service and attention to details on concerns. Service time was very accommodating and convenient. Kudos to Bill. Service time was very accommodating and convenient. Kudos to Bill. More

Service was completed timely and efficiently. Cost went up considerably from our last visit. Bill was very friendly and kept me informed. Cost went up considerably from our last visit. Bill was very friendly and kept me informed. More

They were pleasant and they let me know where things stood and I did not have any problems with the service. In fact it was terrific. stood and I did not have any problems with the service. In fact it was terrific. More

Completely rude, arrogant and condescending service “expert” who openly criticized my 83-year old mother-in-law; my wife; and me when we asked about my mother-in-law’s 2017 MKZ battery issue. We cited “expert” who openly criticized my 83-year old mother-in-law; my wife; and me when we asked about my mother-in-law’s 2017 MKZ battery issue. We cited Ford/Lincoln service bulletin SSM 50250 – 2017 MKZ/Fusion – Battery Drain – Built On Or Before 3-Jun-2016. She is on her fourth battery in 5 years. He said all of that was “junk on the Internet”. I calmly countered that we had done our research and found confirmation of the issue—that computer modules in the MKZ are constantly broadcasting and depleting the battery. He said that I “…must not know anything about computers…” and I said I was a computer systems engineer—and he said, “Engineers are a four-letter word in this shop.” His solution—install a cable for a trickle charger requiring her to plug her car in after every time she drives it. He then said, so magnanimously, his “free” solution was better than the “thousands and thousands of dollars it would take to replace the computer sending module.” According to Ford per the Service Bulletin cited, the part is $105 and labor about the same. Her late husband worked 45 years at Ford. This service man’s words and actions are despicable and are a direct reflection on this dealership, Lincoln and Ford. More

Like the dealership alot but maintenance costs went out of site. Will still remain loyal. of site. Will still remain loyal. More

This team consistently provides professional, quality service. Wouldn't consider going anywhere else. Comfortable, quiet lounge as well. service. Wouldn't consider going anywhere else. Comfortable, quiet lounge as well. More

Tom Roush’s staff is consistently provides Exceptionally courteous, professional and quality service. The atmosphere is always welcoming to all! courteous, professional and quality service. The atmosphere is always welcoming to all! More

I could not be more impressed with the service level and responsiveness of the Tom Rousch team. responsiveness of the Tom Rousch team. More

Great interaction with our service manager. He kept us informed during a time when getting parts was frustrating. He kept us informed during a time when getting parts was frustrating. More

Very nice. Very informative. Told me what I needed to do left happy service was fast. Heath was great left happy service was fast. Heath was great More