Tom Roush Mazda

very personable & helpfull Everyone at dealership is friendly & willing to help in any way they can before & after the purchase. Brent Cassidy goes beyond what is necessary to Everyone at dealership is friendly & willing to help in any way they can before & after the purchase. Brent Cassidy goes beyond what is necessary to help. More

Painless experience at Tom Roush Tom Redmon was my sales guy. We connected immediately and worked through my car deal. Due to a glitch, the car I went to look at was unavailable for a Tom Redmon was my sales guy. We connected immediately and worked through my car deal. Due to a glitch, the car I went to look at was unavailable for a couple of hours, so Tom took me out to lunch for the inconvenience. I ended up purchasing the car. Online car buying was something I had not done before, but it is the way to go. More

Jeremy makes a home run Jeremy was the service rep assigned to me; to tell the truth, I probably wasn't as nice at the start as I could have been. I told him why I was anxiou Jeremy was the service rep assigned to me; to tell the truth, I probably wasn't as nice at the start as I could have been. I told him why I was anxious; it had been a bad experience that I won't repeat and he seemed to be very hones with me which was quite refreshing. More

Best Customer Service - They Go Far Above and Beyond I recently purchased a 2017 Mazda CX-9 from Tom Roush Mazda; my 4th new CX-9 since 2008 and all from Roush. The reason I always go back is because th I recently purchased a 2017 Mazda CX-9 from Tom Roush Mazda; my 4th new CX-9 since 2008 and all from Roush. The reason I always go back is because they are even more interested in developing a personal relationship with their customers than just moving another car. I HACE always had them do all Service on my cars and their service department is second to none. They know their customers by name and have always done everything to make me happy with the car and the service. In my 52 y3ars of driving, this is my 38th car, so I have plenty of experience with car dealers and service departments. No dealer has ever come close to the integrity and quality of service I receive at Tom Roush Mazda. 11 of my 38 cars have been purchased from Roush, so their integrity and customer service isn't just a stroke of luck, but the business model which they treat their customers. You won't be disappointed doing business with Roush. More

No pressure -- felt like a "win-win" experience I had been looking for a good condition used car for my daughter to drive that was not too old, not too many miles, not too expensive, and safe and re I had been looking for a good condition used car for my daughter to drive that was not too old, not too many miles, not too expensive, and safe and reliable... We had looked at several comparable vehicles but I hadn't found what I felt was the right one until I checked out a 2014 Ford Focus at Roush's East Washington lot. It drove great and was super clean. Darrell and Rick were super easy to work with and I never felt any pressure to buy. We're happy with our choice and the experience there. More

Ford edge that is awesome The vehicles they had to offer were very nice and very clean. Our salesman Ricky was the most patient guy for all of our questions. He went above and The vehicles they had to offer were very nice and very clean. Our salesman Ricky was the most patient guy for all of our questions. He went above and beyond to make our purchase as easy as possible. Darrell the finance man treated us with complete professionalism and made the paper signing simple and we appreciate these two men. Thanks Tom Roush for having good people work for you. More

Professional, wonderful experience I recently purchased a vehicle from Tom Roush. I dread purchasing a vehicle as I have always experienced car dealerships telling me that there is no I recently purchased a vehicle from Tom Roush. I dread purchasing a vehicle as I have always experienced car dealerships telling me that there is no room to negotiate and proceed to sell me several other programs to add to the purchase total. That did not happen at Tom Roush. The entire experience was stress free, friendly and efficient. I truly appreciated the professionalism of this dealership. More

Excellent Customer Care Roush does a really great job of service. I've been very happy with every service visit since I bought the car. Our dealer always makes a point to com Roush does a really great job of service. I've been very happy with every service visit since I bought the car. Our dealer always makes a point to come out and say hello. Very personable folks. More

Recall done quickly Quick, Efficient, Friendly and helpful. I received the recall notice in the mail, and went online to set up the appointment at Roush. It was an easy Quick, Efficient, Friendly and helpful. I received the recall notice in the mail, and went online to set up the appointment at Roush. It was an easy experience. More

Awesome experience! I recently bought a 2017 Lincoln MKC. It is such a great vehicle. I wouldn't have anything other than a Lincoln! I dealt with Brent Cassady at Tom Rou I recently bought a 2017 Lincoln MKC. It is such a great vehicle. I wouldn't have anything other than a Lincoln! I dealt with Brent Cassady at Tom Roush and he took great care of me. Made the process easy and he treated me with respect. I highly recommend Tom Roush and any Lincoln to anyone in the market. Go to Tom Roush and ask for Brent. The service there is impeccable! You won't regret it and you will have a nice ride to show for it. More