Tom Roush Mazda

Service experience Service was quick and thorough. Mr. Bumgarner was there at appointment time (7:30am) to assist and make recommendations. He also worked with me rega Service was quick and thorough. Mr. Bumgarner was there at appointment time (7:30am) to assist and make recommendations. He also worked with me regarding rebates and other available discounts regarding service. I received the car back-fully serviced and with a car wash by 8:15 am that morning-well early for me to make it to other necessary appointments I had that day. Overall, a very positive experience and I would recommend to others servicing vehicles at your dealership. More

No Pressure. No Anxiety. Completely Satisfied. Brent Cassady was terrific to work with. He never rushed me. He looked for every opportunity to improve the car buying experience. He was very friendl Brent Cassady was terrific to work with. He never rushed me. He looked for every opportunity to improve the car buying experience. He was very friendly and observant (I am missing the fingers from my right hand. He instantly judged the situation and extended his left arm to shake my hand. Very impressive!). Besides offering great customer service, he really did his homework. He knew my financial limitations and did not try to sell me a vehicle priced beyond my means. He had three excellent choices waiting for me to test drive. When I choice one of the three, I was seated with Chris Belt, another employee Tom Roush can be grateful to have in their camp. He, like Brent, was very patient, laughed at all my jokes and did not try to pressure me into buying more than I needed. He offered a wide array of financing choices and explained each to me trying to avoid overwhelming me. In all, I was VERY pleased with the transaction, the atmosphere at Tom Roush, and most of all with my 2008 Toyota Rav 4. Thanks guys! You were great! More

Excellent Had car in and out quickly for a tire rotation and oil change that wasn't scheduled and late on a Saturday. Staff friendly and courteous as always. Had car in and out quickly for a tire rotation and oil change that wasn't scheduled and late on a Saturday. Staff friendly and courteous as always. More

1st Mazda CX-5 sold in Indiana (02.27.2012) My wife's vehicle has low mileage considering that it is over two years old and has just under 10,000 miles on it. Despite that, it is a great vehi My wife's vehicle has low mileage considering that it is over two years old and has just under 10,000 miles on it. Despite that, it is a great vehicle and I would have one also, if only Mazda would allow the 6 speed manual transmission in both the Touring and Grand Touring trim levels. I drove a 2013 CX-5 Sport with the 6 speed manual and it was very nice, BUT it did have all of the options that my wife's CX-5 Touring with the Bose/moonroof package has. Mazda should offer the manual with ALL of the trim levels. More

Service review - Great The service provided was excellent. Brad fully explained what needed to be done to the car. Allowed me to make a decision with all the knowledge ne The service provided was excellent. Brad fully explained what needed to be done to the car. Allowed me to make a decision with all the knowledge necessary to make good decision. Very helpful explaing what was done and provided help regarding tire rotation with experience and expertise. I was very pleased and will come back. More

Great! We have purchased 3 cars from Roger Pitcock within 5 years. He is great to work with. I am very happy with my new MKX. We have purchased 3 cars from Roger Pitcock within 5 years. He is great to work with. I am very happy with my new MKX. More

Bob Wood was recommended to us to purchase a new MKZ SUV by an acquaintance. He was very helpful and we were happy with the price of the SUV. Ray Conte is the ghru of all thigns technical. He was very helpf by an acquaintance. He was very helpful and we were happy with the price of the SUV. Ray Conte is the ghru of all thigns technical. He was very helpful in getting set up on the computer aspects of the SUV. We need to go back and have several more lessons though. And we need to have him come to our house to set up the garage door opener. We have messed it up so badly trying, our other car, a Benze, can't read the signal and open the garage either. After getting home we realized we were missing a front mat and the cargo netting from the delivery. I have called Bob Wood and he said I could come by and pick it up. We also need an appointment to have the pin striping done. I have called Bob Wood and spoken to him about setting up an appointment. I have not heard back yet what that date is going to be. We are enjoying learning about our new SUV and driving it. Sojna Widmer More

Brent Cassidy did an awesome job of getting me exactly what I wanted out of a car! He was so friendly from start to finish and I'm really grateful for everything he's done for me! Highly recommend him! what I wanted out of a car! He was so friendly from start to finish and I'm really grateful for everything he's done for me! Highly recommend him! More

Ray was patient, attentive, cooperative, complied with all my requirements, NOT pushy, but smart about knowing he had a customer, and nailed it when he suggested I drive the car more, knowing that I had a all my requirements, NOT pushy, but smart about knowing he had a customer, and nailed it when he suggested I drive the car more, knowing that I had another dealer "on the hook". Everybody in the parts dept. was fast and accurate about getting me out of their in reasonable time. (I don't like dealerships that keep me "dangling"). No arm twisting ( that I don't tolerate anyway). He had someone to meet my needs at every turn. More

Everyone was very friendly and got me in and out quickly. Historically, I don't trust dealers doing service on my cars, but you did a great job. Historically, I don't trust dealers doing service on my cars, but you did a great job. More