Tom Roush Mazda

Everyone I interacted with is friendly and helpful. Service was done quickly and completed as indicated. The waiting area is clean and has lots of room. This review is too complex. Service was done quickly and completed as indicated. The waiting area is clean and has lots of room. This review is too complex. More

My experience was fantastic. Easy to work with, honest & straight forward....no games! I as well as my father have bought several cars from Tom Roush over the years and the experience just keeps getting & straight forward....no games! I as well as my father have bought several cars from Tom Roush over the years and the experience just keeps getting better. More

Lee was extremely helpful by showing us the quality of the CX5, great test drive, really took care of us. AJ and Ken - great! I have given the highest rating possible because Lee, AJ, and Ken provided e the CX5, great test drive, really took care of us. AJ and Ken - great! I have given the highest rating possible because Lee, AJ, and Ken provided excellent service to my wife and I. More

This was routine Lube service and was promptly taken care of. The service people were friendly and prompt. And so forth, and so forth, and so forth. of. The service people were friendly and prompt. And so forth, and so forth, and so forth. More

The girl at check in was extremely friendly and efficient. She told me that I stopped in while the guys were at lunch but she would try to work me in and have it done as quickly as she could. I lef efficient. She told me that I stopped in while the guys were at lunch but she would try to work me in and have it done as quickly as she could. I left for a quick lunch with friends and my car was done, washed and ready to go upon my return. She even recognized me after re-entering and knew which car was mine. More

As usual, service department is very cooperative and customer friendly. First visit was to look at damaged mirror and determine the scope of the damage, then order the appropriate part(s). There were customer friendly. First visit was to look at damaged mirror and determine the scope of the damage, then order the appropriate part(s). There were two options and with Stan's assistance I did choose the more expensive option as it made more sense in the long run. I waited for the repairs and the car was ready earlier than promised. More

This was my first service visit to Tom Roush. I did not have an appointment, but that was not a problem. I explained to Brian that I was having some issues with my SYNC and he did a great job of explaining have an appointment, but that was not a problem. I explained to Brian that I was having some issues with my SYNC and he did a great job of explaining the process to getting that corrected. The only thing that I would recommend is going over the service done to the car. I previously owned a Ford Explorer and the dealership that I had it serviced would go over the service being completed. More

Joe Rynard was extremely helpful and kind. There was a slight miscommunication which Susie Roush quickly corrected and we are in the process of aligning and figuring out the best way to move forward. Exc slight miscommunication which Susie Roush quickly corrected and we are in the process of aligning and figuring out the best way to move forward. Excellent dealership with excellent people, they really do care. More

I have always returned to the dealership for all my repairs and upkeep to my 2005 Mazda -6. The work has always been timely and efficent and reasonably priced for the majority of the work. The quality repairs and upkeep to my 2005 Mazda -6. The work has always been timely and efficent and reasonably priced for the majority of the work. The quality of the work is one of the reasons I just turned over 200,000 miles on my car i believe. When the time comes, I will be back for another Mazda at Tom Roush. More

I have never had a sales rep. return my calls & e-mails like Ray did. He went way out of his way to show me the Lincoln Navigator that I purchased. I told him, the color didn't look that great and e-mails like Ray did. He went way out of his way to show me the Lincoln Navigator that I purchased. I told him, the color didn't look that great and I didn't want to drive that far to see something I was sure I wouldn't like, plus my daughter was getting married on the weekend and I was to busy. He met me about half way and when I seen that car coming toward me I thought aw oh, this is gorgeous. I know he would have rather been home with his family but he took the time to meet us show us all about the vehicle let me drive it and never ever rushed us. He wasn't pushy, just very kind and considerate. I told him if I didn't like it I would not waste his time, but it was beautiful and more of a car than I ever thought I wanted or needed. I love Navigators, this is #5 for me. But a lot of stuff to learn and Ray said I could still call or e-mail him with any questions. I am not sure about the service dept yet, I am going to take the Navigator back for a automatic start today, but if they are like everyone else in the dealership I am 100% sure I will be thrilled.I think we met everyone that was working Wed. evening and everyone was so pleasant to help. And Bob the manager was so much fun to work with to. They wanted to make us happy and for us to be able to have the care he helped with all different ways to finance and everything was right out before us. And even as far as the Finance guy AJ. Everyone had to stay late because we were there until about 9:30 and they close at 8:00. When I am ready to trade, cannot imagine it being very soon, with that vehicle I wouldn't think of going anyplace else. Everyone loves thier job and it must be an awesome place to work. Because they are all happy friendly and the dealership was clean. I cannot say enough about the people. Mr Roush you know how to run a business and sell cars. You make the employees happy to stay as long as yours have and that in turn pours over to all of us customers where we want to buy a vehicle and want to come back to visit. I wish we were closer so I could have all my services done there. Our home town dealership is nothing like yours no one is friendly or helpful. Thanks again and we will see you again. Sincerely Barbara Bruner proud owner of the 2010 (red) Lincoln Navigator. More