Tom Roush Mazda

As usual, service department is very cooperative and customer friendly. First visit was to look at damaged mirror and determine the scope of the damage, then order the appropriate part(s). There were customer friendly. First visit was to look at damaged mirror and determine the scope of the damage, then order the appropriate part(s). There were two options and with Stan's assistance I did choose the more expensive option as it made more sense in the long run. I waited for the repairs and the car was ready earlier than promised. More

This was my first service visit to Tom Roush. I did not have an appointment, but that was not a problem. I explained to Brian that I was having some issues with my SYNC and he did a great job of explaining have an appointment, but that was not a problem. I explained to Brian that I was having some issues with my SYNC and he did a great job of explaining the process to getting that corrected. The only thing that I would recommend is going over the service done to the car. I previously owned a Ford Explorer and the dealership that I had it serviced would go over the service being completed. More

Joe Rynard was extremely helpful and kind. There was a slight miscommunication which Susie Roush quickly corrected and we are in the process of aligning and figuring out the best way to move forward. Exc slight miscommunication which Susie Roush quickly corrected and we are in the process of aligning and figuring out the best way to move forward. Excellent dealership with excellent people, they really do care. More

I have always returned to the dealership for all my repairs and upkeep to my 2005 Mazda -6. The work has always been timely and efficent and reasonably priced for the majority of the work. The quality repairs and upkeep to my 2005 Mazda -6. The work has always been timely and efficent and reasonably priced for the majority of the work. The quality of the work is one of the reasons I just turned over 200,000 miles on my car i believe. When the time comes, I will be back for another Mazda at Tom Roush. More

I have never had a sales rep. return my calls & e-mails like Ray did. He went way out of his way to show me the Lincoln Navigator that I purchased. I told him, the color didn't look that great and e-mails like Ray did. He went way out of his way to show me the Lincoln Navigator that I purchased. I told him, the color didn't look that great and I didn't want to drive that far to see something I was sure I wouldn't like, plus my daughter was getting married on the weekend and I was to busy. He met me about half way and when I seen that car coming toward me I thought aw oh, this is gorgeous. I know he would have rather been home with his family but he took the time to meet us show us all about the vehicle let me drive it and never ever rushed us. He wasn't pushy, just very kind and considerate. I told him if I didn't like it I would not waste his time, but it was beautiful and more of a car than I ever thought I wanted or needed. I love Navigators, this is #5 for me. But a lot of stuff to learn and Ray said I could still call or e-mail him with any questions. I am not sure about the service dept yet, I am going to take the Navigator back for a automatic start today, but if they are like everyone else in the dealership I am 100% sure I will be thrilled.I think we met everyone that was working Wed. evening and everyone was so pleasant to help. And Bob the manager was so much fun to work with to. They wanted to make us happy and for us to be able to have the care he helped with all different ways to finance and everything was right out before us. And even as far as the Finance guy AJ. Everyone had to stay late because we were there until about 9:30 and they close at 8:00. When I am ready to trade, cannot imagine it being very soon, with that vehicle I wouldn't think of going anyplace else. Everyone loves thier job and it must be an awesome place to work. Because they are all happy friendly and the dealership was clean. I cannot say enough about the people. Mr Roush you know how to run a business and sell cars. You make the employees happy to stay as long as yours have and that in turn pours over to all of us customers where we want to buy a vehicle and want to come back to visit. I wish we were closer so I could have all my services done there. Our home town dealership is nothing like yours no one is friendly or helpful. Thanks again and we will see you again. Sincerely Barbara Bruner proud owner of the 2010 (red) Lincoln Navigator. More

Original sales person we had delt with, Jack Cummings, had retired. Tommy Roush, with whom I had talked with on previous visits, said that Brent Cassady was taking care of Jack's customers. I called Bre had retired. Tommy Roush, with whom I had talked with on previous visits, said that Brent Cassady was taking care of Jack's customers. I called Brent and we set up an appointment when I brought my 1999 Protege up for an oli change. Brent and I talked and I drove two new Mazda 3s. He said to take one home to let my wife experience it. When we returned it the next day he gave me a price on the new 3. We discussed it, my wiffe and I discussed, we countered a tad lower, Brent verified the deal and it happened. Why would I recommend Tom Roush Mazda? Three words: Service, Friendliness and Professionalim. The service department is excellent ahd nas been ever since we started taking the Protoege to them about 11 years ago. The entire staff is friendly - but not pushy. They are consumate professionals - and respect each other and work with each other. The sales staff does not try to "steal" a customer from another person - even if the original sales person had retired - they are referred to an associate of the original person who has been taking care of those customers. I guess I could also say lack of pressure to buy or have a particular service done. The facts are presented to you and you are allowed to make up your own mind. Overall the dealings we have had with them have been both professional and friendly. A very comfortable place to do business. More

We have been customers of Tom Roush Lincoln Mazda for over 20 years. We would not consider going any place else. Brent Cassady always goes over and above to get us what we want. Brian Mitchell in the over 20 years. We would not consider going any place else. Brent Cassady always goes over and above to get us what we want. Brian Mitchell in the service department is likewise a stellar employee. More

Met me smiling.....gave me time estimate for service....coffee..tv remote..done..keys..explained paperwork...in and out within time estimate... wonderful service....what more could one ask for service....coffee..tv remote..done..keys..explained paperwork...in and out within time estimate... wonderful service....what more could one ask for ? Outstanding in every aspect. More

I had a great experience with the service writers, Stan, and sales staff, Armando Lopez. The turnaround time for service completion, 10000 mile, was within an hour and included a car wash. and sales staff, Armando Lopez. The turnaround time for service completion, 10000 mile, was within an hour and included a car wash. More

Your dealership has always been customer friendly. Stan did an excellent job making sure that all my concerns were addressed. He was very diligent in finding a solution to my car's problem. Thank goodness did an excellent job making sure that all my concerns were addressed. He was very diligent in finding a solution to my car's problem. Thank goodness it was covered without having to incur a deductible. I had to put NA for quality of work as I don't have the car back yet. I have been a very satisfied customer for several years now and hope that can continue for quite some time. Greg Huff More