Tom Wood Ford

Great communication from Service Rep. Ride was provided by dealer to pickup my vehicle when completed from my work place. Only complaint is new tires should have been cleaned off before Ride was provided by dealer to pickup my vehicle when completed from my work place. Only complaint is new tires should have been cleaned off before pickup. More

Great experience. The entire process was fairly fast and easy. Ervin was feet helpful and patient with me and got me into the perfect car. The entire process was fairly fast and easy. Ervin was feet helpful and patient with me and got me into the perfect car. More

David was not happy that I signed up on their website for an oil change deal of $104. After service was complete, they emailed me an invoice of $83. That was met with an angry "I just work here, what do you an oil change deal of $104. After service was complete, they emailed me an invoice of $83. That was met with an angry "I just work here, what do you want from me?!" Get your ish together. I was fine with the price online that I accepted, but he was extremely unprofessional and rude for no reason. I will not be returning. More

The personal attention was just excellent making Sure that I know what was happening all the time with my car being serviced that I know what was happening all the time with my car being serviced More

Come to by business to do the recall. Saved me lots of time, since i didnt have to have someone drop me off there and then pick me up. Saved me lots of time, since i didnt have to have someone drop me off there and then pick me up. More

Super nice and helpful. Helped me get to work and brought my car to me when finished. Helped me get to work and brought my car to me when finished. More

The dealership seemed to lack experience communication and knowledge. They had poor customer service and did not get things done in a timely manner and knowledge. They had poor customer service and did not get things done in a timely manner More

Outstanding service, communication, & work on my expedition. Clearly the best ford dealer I’ve used on on the north side of Indy. Service advisor was exceptional in communication, this was my first expedition. Clearly the best ford dealer I’ve used on on the north side of Indy. Service advisor was exceptional in communication, this was my first experience with Tom Wood, highly recommend this dealer.!! More

Stacie in the service department was very helpful. Had a 10 am appointment for oil change and the dealership looked very busy. I was going to wait at the dealership but was concerned about a long wait Had a 10 am appointment for oil change and the dealership looked very busy. I was going to wait at the dealership but was concerned about a long wait. Stacie made sure that my wait time was reasonable. I appreciated her effort and concern. 👍 More