Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tom's Ford
Keyport, NJ
778 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 778 reviews
December 28, 2013
I was in the market for a new vehicle had been looking at the Ford Escape for years and finally decided to look more seriously. I built the Escape with the features I wanted on line and sent it to Tom's For the Ford Escape for years and finally decided to look more seriously. I built the Escape with the features I wanted on line and sent it to Tom's Ford for two reasons, 1.) they were close by, and 2.) most importantly I had positive experience with them on a previous new car purchase many years ago. I was first contacted by their internet sales rep Terry, who after several weeks of working located a vehicle very similar to the one I built on line. The Escape was at another dealer, prior to having it brought over to Tom's I came in for a test drive in a comparably built Escape. This is when I met Marc, the salesman I dealt with for the remainder of the purchase. Marc was great, very professional, friendly and courteous. He went over the Escape in detail prior to and during the test drive. After a very positive test drive I agreed upon a purchase price and Marc took care of transferring the vehicle to Tom's and ensuring that I had everything I wanted on the Escape. Marc contacted me when the vehicle was ready, when I arrived we went over the vehicle again and finalized the paperwork. When Marc and I were done I was introduced to Scott who went over all the financing and extended service plans with me in detail ensuring I had the coverage I wanted and no more. Prior to my leaving Marc went over the Escape again, it was a lot to take in and I was certain I would have questions later. Marc assured me he would be available to answer any questions I might have at any time and to not hesitate to contact him. There was no pressure at any time from start to finish and everyone I encountered was focused on ensuring I had a positive experience. I am happy to have selected Tom's to purchase the vehicle, was not disappointed and look forward to a good working relationship in the future for maintenance on the Escape and future purchases. I would highly recommend this dealership. More
by dld6
December 04, 2013
After a bad experience with Malouf Ford my experience with TOM'S FORD was outstanding Scott and Enrico went out of their way to help me and got the exact car that I wanted with TOM'S FORD was outstanding Scott and Enrico went out of their way to help me and got the exact car that I wanted More
by harryo1
Employees Worked With
Enrico Cuzzi
December 02, 2013
Michelle Marino was a pleasure to work with. She helped us get the vehicle we were looking for at the price that fit our budget. Very professional, no run around, very friendly and honest. Would highly rec us get the vehicle we were looking for at the price that fit our budget. Very professional, no run around, very friendly and honest. Would highly recommend to anyone looking for a new car. Will bring all my business to Tom's as a result of Michelle. Thanks!!! Brian More
by BrianRudowski
Employees Worked With
Michelle Marino
November 13, 2013
The Toms ford experience is without a doubt the easiest car buying experience I have had. Including other ford dealers. Michelle did a great job following up with answers to my questions and leaving me tim car buying experience I have had. Including other ford dealers. Michelle did a great job following up with answers to my questions and leaving me time to review without a hassle. I would recommend Michelle and Toms ford to anyone looking for a vehicle!!!! More
by Jrock1030
Employees Worked With
Michelle Marino
November 12, 2013
Fantastic all around experience leasing with Toms Ford. The service and time spent with me was great. Mike Bastedo my salesman and Enrico Cuzzi went beyond the call of duty finding me a car with the items The service and time spent with me was great. Mike Bastedo my salesman and Enrico Cuzzi went beyond the call of duty finding me a car with the items I wanted. The service they provided me could not have been any better. Scott Nusbaum who reviewed all the paper work with me was terrific . I have leased my cars for the past 20 years and have dreaded doing so every three years.That is, until I worked with the guys at Toms ford. Great job More
by buddywes
November 11, 2013
I'm torn. I origanally rated Tom's Ford service center a one star, the lowest rating, because i did have a negative experience when I brought my vehicle in for a standard oil change. A mistake was center a one star, the lowest rating, because i did have a negative experience when I brought my vehicle in for a standard oil change. A mistake was made by the employee. That wasn't my issue, though, as we all make mistakes. My issue was the way the employees at the service center reacted when i questioned the mistake made. I left very upset and angry. However, after posting my original negative review on this website, I was contacted by a service manager from Tom's Ford who finally validated my concerns. He was very apologetic for how I was treated and is working with me to make up for my negative experience. Because of this, I'm willing to give Tom's Ford service center one more shot. I'm hoping this experience was a one-time thing and that it will be positive the next time. More
by 11aadd
Employees Worked With
Denis Flynn
November 11, 2013
I had a great experience shopping for a car at Tom's Ford. Mike Bastedo was extremely helpful and very knowledgable about the cars. The entire sales team was excellent. This was my first time getting a Ford. Mike Bastedo was extremely helpful and very knowledgable about the cars. The entire sales team was excellent. This was my first time getting a brand new car on my own and the expertise of the sales staff made it very easy. I would highly recommend Tom's Ford. More
by tammytan
Employees Worked With
Mike Bastedo
October 29, 2013
What an excellent experience I had at Tom's Ford. I am very glad I picked this dealer. My parents had a horrible experience with another dealer that I was interested it in. Me and my dad was looking ar am very glad I picked this dealer. My parents had a horrible experience with another dealer that I was interested it in. Me and my dad was looking around on the lot by the Fiestas and Focus, originally planning on getting a Fiesta. Jim came to us and ask very polite if we needed help. We asked him if they had an performance blue Fiesta hatchback sitting around. He told us he was going to check to find out. It turned out that it was still incoming to the dealer and would arrive on November 3, 2013. We thanked him for looking it up for us and told us if we need anything us, just call him. So a few weeks after that and more extra research, I decided to get a 2014 Focus SE Hatchback and boy I am glad I did. Me and my dad asked for Jim and boy this man is excellent. Made everything very easy to understand and pleasurable. There was no-nonsense in anything that happen. Scott from finance was also excellent. He gave everything in plain site and did not BS at all. Both men were very very friendly and hopefully down in the future I can do business with them again. To sum things up, gotta love the fact there was hardly and fees that really boosted the price of the car. The doc fee of $45.00 is amazing compare to other dealers who charge 300+ more bucks. Jim and Scott, THANK YOU FOR THE GREAT EXPERIENCE!!! More
by seviper06
October 22, 2013
Walked into Tom's to check out a new F-150 with plans of saving my money for another time, but the staff ended up really helping me out and giving me a price that allowed me to get my new truck a week la of saving my money for another time, but the staff ended up really helping me out and giving me a price that allowed me to get my new truck a week later! Matt was super friendly and worked with me for hours to find the perfect truck and Marc made an awesome effort to make delivery asap. Scott, the finance guy was also very informative and patient. Overall I had a great experience and will be returning! More
by joecresci
October 17, 2013
They make you feel comfortable, they take you through the process and make sure you understand it all. They are friendly and not just because you are a customer. I have bought or leased 6 cars from the process and make sure you understand it all. They are friendly and not just because you are a customer. I have bought or leased 6 cars from them and have yet to be dissatisfied with them. Finally convinced my father to buy his car last year from them. More
by mdml92
