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Tom's Ford

Keyport, NJ

4.9
781 Reviews
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200 Highway 35

Keyport, NJ

07735

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Showing 781 reviews

February 18, 2014

The showroom was nice.Everyone there was very friendly. Sales person really worked with me on a price. The best part of the deal was i could wait for the car. and in a short time drive it home. More

by smorello58
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrico Cuzzi
January 31, 2014

Tom's was a phenomenal experience from start to finish. I would definitely recommend them to any of my friends or family looking for a new vehicle. Everyone who works there is friendly and helpful, More

by JessicaKutcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mike Bastedo, Terry Benton
January 30, 2014

From the beginnig of our experience Mike, did EVERYTHING possible to make our purchase a pleasure. His knowledge of the automobiles was impressive and his willingness to meet our needs and make us feel co More

by jerryb1717
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bastedo
December 28, 2013

I was in the market for a new vehicle had been looking at the Ford Escape for years and finally decided to look more seriously. I built the Escape with the features I wanted on line and sent it to Tom's For More

by dld6
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott Nusbaum, Terry Benton
December 04, 2013

After a bad experience with Malouf Ford my experience with TOM'S FORD was outstanding Scott and Enrico went out of their way to help me and got the exact car that I wanted More

by harryo1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrico Cuzzi
December 02, 2013

Michelle Marino was a pleasure to work with. She helped us get the vehicle we were looking for at the price that fit our budget. Very professional, no run around, very friendly and honest. Would highly rec More

by BrianRudowski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michelle Marino
November 13, 2013

The Toms ford experience is without a doubt the easiest car buying experience I have had. Including other ford dealers. Michelle did a great job following up with answers to my questions and leaving me tim More

by Jrock1030
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Marino
November 12, 2013

Fantastic all around experience leasing with Toms Ford. The service and time spent with me was great. Mike Bastedo my salesman and Enrico Cuzzi went beyond the call of duty finding me a car with the items More

by buddywes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Enrico Cuzzi, Scott Nusbaum, Mike Bastedo
November 11, 2013

I'm torn. I origanally rated Tom's Ford service center a one star, the lowest rating, because i did have a negative experience when I brought my vehicle in for a standard oil change. A mistake was More

by 11aadd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denis Flynn
Nov 11, 2013 -

Tom's Ford responded

We appreciate you taking the time to write. It’s always unfortunate when we are unable to meet expectations. I can reassure that we had no intent to mislead you. In this case, the issue stemmed from our employee's misunderstanding and improper knowledge about your vehicle’s needs. We are very proactive about ensuring that expectations are properly set and met. Unfortunately in this case, we did not deliver on what was originally promised. For that we sincerely apologize and can ensure that you wouldn't experience this in future visits. We would like the opportunity to fix this concern and prove that we don't mislead. Please accept our offer for a free works package and follow up with our Service Manager, Ron Rossi rrossi@tomsford.com, so that we can assist further. Please give us one more shot! - Larry Doremus

Nov 22, 2013 -

Tom's Ford responded

Thanks for giving us another shot! We will not disappoint. We are 110% committed to ensuring that you not only love us, but that you love driving your vehicle. Please let us know if you ever need future assistance. We look forward to seeing you soon.

November 11, 2013

I had a great experience shopping for a car at Tom's Ford. Mike Bastedo was extremely helpful and very knowledgable about the cars. The entire sales team was excellent. This was my first time getting a More

by tammytan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bastedo
Nov 12, 2013 -

Tom's Ford responded

Thanks Tammy for writing about your favorite Ford store. We love having you as a customer and friend!

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