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Tom's Ford

Keyport, NJ

4.9
781 Reviews
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200 Highway 35

Keyport, NJ

07735

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Showing 781 reviews

August 21, 2013

Was a nice relaxed sale not a lot of pressure. Dealership was clean and spotless .Gerry was great through the whole deal,made feel at home. More

by Ralph4020
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Scott Nusbaum
August 15, 2013

Had a bad experience purchasing a used car from another dealer. Mike at Tom's Ford worked with me, provided me a very reasonable offer, and the whole deal was completed and executed in a single Saturday wi More

by ThomasThornbury
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Bastedo
August 13, 2013

I recently leased an Explorer from Tom's Ford. From the initial contact I made via the internet sales department to the point when I took delivery of the vehicle, everyone I dealt with was professional More

by paulmarc23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Aedler, Matthew Lyden, Enrico Cuzzi, Scott Nusbaum
August 12, 2013

Tom's Ford is a family business that helps you to feel welcome, comfortable and at ease during the car-buying/leasing process. They help you to find a car and financing that meets your needs. We ha More

by Layla1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Doremus, Jr, Enrico Cuzzi, Michael Deblasi, Scott Nusbaum
August 09, 2013

This is the second car I have bought from mike and the team and my third car overall that I have bought from toms ford. I am very happy with their service and their service department is top notch More

by jstiesi12683
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael bastedo, Mike Bastedo
August 06, 2013

I am a younger man that has not been able to establish substantial credit, and I was looking to buy a decent pickup truck. Toms ford is a wonderful place to make that happen. Bill Gaffey is a very profess More

by evan33b
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Gaffey
August 05, 2013

I have been a long term customer of Tom's Ford and continue to be pleased with both the sales and service provided at this dealership. They have more than a few employees that have been there for man More

by kurtwarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Larry Doremus, Jr, Enrico Cuzzi, Scott Nusbaum
August 02, 2013

Have been going to Toms Ford since 1995 my arrival in NJ my wife and myself have had numerous new cars from Toms, the thing that get me to always go back is the good service. The service department is the More

by lvonfintel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ron Rossi
August 01, 2013

Great overall experience. Starting with speaking to Matt on the phone who answered my questions, provided information on certified pre-owned vehicles and scheduled an appt. for me. Meeting with Debbie was g More

by nvalenzuela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 31, 2013

THE WORST DEALER IN MONMOUTH COUNTY FOR REPAIR SERVICE. We changed the battery on our 2010 Fusion. As soon as the battery was hooked up the air conditioning stopped working. We went on-line and found that More

by paulbenfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sue
Jul 31, 2013 -

Tom's Ford responded

Thanks for helping us improve our business. This information is used by our management team to resolve potential future concerns and helps us maintain our well established reputation. According to our records, you indicated that you replaced the battery in your 2010 Ford Fusion on your own. You advised us the Climate Control System was not functioning properly after you installed the battery. You requested a Service Appointment and upon inspecting the vehicle our service technician found the HVAC Control Head Fuse has power to the Central Junction box but not after it. We provided an estimate to replace this component but you declined. You advised our service representative that this is a known problem on Google. According to The Ford Motor Company, there are no recalls or Field Service Actions by Ford that apply to this component. Our records indicate that the vehicle warranty is no longer in effect and no Extended Warranty was purchased at the time of sale which would make the repair the responsibility of the vehicle owner. The dealer offered to provide you with the Customer Assistance Center 800 Phone Number but this was declined. The labor charges for the time spent diagnosing the vehicle were completely waived by us. If you would like to discuss this with our service manager, please feel free to contact him. We will be happy to provide you with the Customer Assistance Center information previously offered as well.

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