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Tom's Ford

Keyport, NJ

4.8
794 Reviews
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200 Highway 35

Keyport, NJ

07735

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Showing 794 reviews

August 02, 2013

Have been going to Toms Ford since 1995 my arrival in NJ my wife and myself have had numerous new cars from Toms, the thing that get me to always go back is the good service. The service department is the More

by lvonfintel1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ron Rossi
August 01, 2013

Great overall experience. Starting with speaking to Matt on the phone who answered my questions, provided information on certified pre-owned vehicles and scheduled an appt. for me. Meeting with Debbie was g More

by nvalenzuela
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
July 31, 2013

THE WORST DEALER IN MONMOUTH COUNTY FOR REPAIR SERVICE. We changed the battery on our 2010 Fusion. As soon as the battery was hooked up the air conditioning stopped working. We went on-line and found that More

by paulbenfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sue
Jul 31, 2013 -

Tom's Ford responded

Thanks for helping us improve our business. This information is used by our management team to resolve potential future concerns and helps us maintain our well established reputation. According to our records, you indicated that you replaced the battery in your 2010 Ford Fusion on your own. You advised us the Climate Control System was not functioning properly after you installed the battery. You requested a Service Appointment and upon inspecting the vehicle our service technician found the HVAC Control Head Fuse has power to the Central Junction box but not after it. We provided an estimate to replace this component but you declined. You advised our service representative that this is a known problem on Google. According to The Ford Motor Company, there are no recalls or Field Service Actions by Ford that apply to this component. Our records indicate that the vehicle warranty is no longer in effect and no Extended Warranty was purchased at the time of sale which would make the repair the responsibility of the vehicle owner. The dealer offered to provide you with the Customer Assistance Center 800 Phone Number but this was declined. The labor charges for the time spent diagnosing the vehicle were completely waived by us. If you would like to discuss this with our service manager, please feel free to contact him. We will be happy to provide you with the Customer Assistance Center information previously offered as well.

June 19, 2013

The entire process was hassle-free and transparent. Marc Brennan signed me up for an additional rebate, which worked out great. The entire process was much easier than I had anticipated - and I love the ca More

by f01gcb3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
June 03, 2013

Kenny Gann provided a relaxed process, and attended to every detail of the sale. He reviewed the vehicle and its resources fully, and followed-up with me every step of the way. Kenny made the transition More

by sundancetami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Gann
May 13, 2013

Very happy with Rod and his hard work! The final price was lower than we worked out. I would tell everyone if you go there ask for Rod. More

by frank0411
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 01, 2013

We really enjoyed our experience with toms ford. This is our second lease and we love both cars leased. I would recommend anyone buying or leasing a car, to purchase from them. Thanks for all of your help. More

by Destrada21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Enrico Cuzzi, Scott Nusbaum
April 15, 2013

Working with Matthew Murtagh was a great experience. He was very personable, professional and knowledgeable about the new cars I was considering to purchase. He took the time to answer all my questions an More

by annela762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
April 12, 2013

Our experiece at Tom's Ford was very easy. Saw our Edge on line and knew exactly that was what we wanted to purchase. Our sales rep was very helpful. More

by royjrsclan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Deblasi
April 12, 2013

Went to Tom's Ford because of the poor reputation of my local dealership and desired to lease a new Ford. I was pleasantly surprised with the level of service and professionalism of your staff. I got t More

by Tom52
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Enrico Cuzzi
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