Tom's Ford

I wanted to purchase a 2011 Fusion Hybrid and when I went to the delership, I dealt with Marc who was very friendly and knowledgeble about the model I wanted. Although his dealership did not have one on the to the delership, I dealt with Marc who was very friendly and knowledgeble about the model I wanted. Although his dealership did not have one on the lot, he searched around and found exactly what I wanted at a dealership in Maryland. He arranged to have it shipped here and I got the car in 2 days. I had a very positive experience dealing with Tom's Ford. More

no issues, used your location for the past 15 years or more. Think we will share our experience with you and the employees at your location. Ron,Enric, Scott and Keith are all great. more. Think we will share our experience with you and the employees at your location. Ron,Enric, Scott and Keith are all great. More

It was a pleasure to work with Vinny. This was a square deal. Everything was on the level, and was presented and handled by Vinny with courtesy and professionalism. The integrity of Tom's Ford Lincoln of K deal. Everything was on the level, and was presented and handled by Vinny with courtesy and professionalism. The integrity of Tom's Ford Lincoln of Keyport shows through their sales staff, and I would be very happy to remain a loyal Ford customer based on this fine car buying experience. More

Our first interaction with Tom's Ford was with online sales rep Charlie, who started our experience on the right foot. With great communication and follow up, he connected us with Rod Anderson. Our on sales rep Charlie, who started our experience on the right foot. With great communication and follow up, he connected us with Rod Anderson. Our on site visit with Rod was refreshingly comfortable, unlike several other dealers we had visited over the past few weeks/months. We felt like we were in good hands from beginning to end. Rod was real and didn't use any tired sales tactics, pressure, or lines. Rod made it possible to relax and he made what can often be a stressful process, an enjoyable process. He made the process easy. We love Ford vehicles and we left feeling that we stumbled upon a great dealership with a unique approach to customer care and relationships. We not only had a good experience, but enjoyed our conversations with Rod. He is terrific and we will absolutely recommend him to any of our friends or family memebers. Rod, Scott, and their teams went above and beyond to get us into our new car, finding the vehicle at another dealer, and waiting for us when we were stuck in Garden State Parkway traffic to get there after closing time on a Friday night to pick it up. We love the new car! Sincere thanks to Rod! More

When I purchased my escape on 6/22 I also purchased 3 add on (running boards, hitch, auto starter). These were supposed to be in the following week. No call from salesperson. I called & left a message, no on (running boards, hitch, auto starter). These were supposed to be in the following week. No call from salesperson. I called & left a message, no return call. I called again the following week and left a message again, no return call. I called and asked for the sales manager, got his vm and my salesperson finally returned my call and said the parts were in. I scheduled service for today (Saturday) at 7am. At 7:40, I was told that service doesn't have my purchased parts. Again called the salesperson, waited 1 1/2 hrs, no return call, called the sales manager. Spoke to my sales person, he will check it out an call back within 1 hour. Waited 1 1/2 hrs, no return call, I called & left a message again. No return call with 1/2 hr, called the sales manager again. My salesman finally called back and said the parts were just ordered, and should be in next week. More

I have never been to a dealer before that had such a knowledgeable service employee who actually took the time to explain to me the problem my vehicle was having. Bob (Jr?) brought me to my vehicle and knowledgeable service employee who actually took the time to explain to me the problem my vehicle was having. Bob (Jr?) brought me to my vehicle and pointed out the areas that were effected and explained how driving habits can adversely effect proper maintenance wear. I learned a great deal about my 2006 Ford F350 Diesel and how to properly protect my vehicle. I would recommend anyone to Tom's Ford Lincoln for any of their service needs because you will be given the honest approach to your vehicle's proper care. More

Went in to get a price and wound up leaving with an Escape. Rod is very professional and knows his cars. He is the reason I purchased at Tom's. Escape. Rod is very professional and knows his cars. He is the reason I purchased at Tom's. More

Great experience, I wish every dealer is as good as this one. Knoledgeable. Courteous. The blackberry was synced; phonebook uploaded; Sirius was connected. Explained all the features of the Hybrid. Toured one. Knoledgeable. Courteous. The blackberry was synced; phonebook uploaded; Sirius was connected. Explained all the features of the Hybrid. Toured the service facilities. Delivered on time and clean. Followed up. No problems so far. More