Tom's Ford

We contacted this dealer via phone/internet to arrange the purchase of a vehicle. Unfortunately they didn't have the car in stock, but were willing to acquire the vehicle from another local dealership. the purchase of a vehicle. Unfortunately they didn't have the car in stock, but were willing to acquire the vehicle from another local dealership. In the span of a week a few things changed. First the car we selected was no longer available, so we chose another. Then the person we were dealing with admitted to making a mistake regarding the rebates, but offered an alternative solution. Finally an "estimate" for $450 for title and registration on the car. We had been asking for a firm price and all detailed numbers spelled out for a week (not estimates). We supplied the fees from our state's website, which totalled less than $100. We never received a reasonable explanation for the excess $350 in their estimate, but they weren't willing to reduce it. This isn't brain surgery, the fees are published and this dealer should only collect on behalf of the state, plus some reasonable costs for overnighting the docs out of state. What this dealer was asking for was a blank check and us to believe them when they said they would refund any excess later. How is "excess" defined, by whom, and when is "later"? Honestly, I really don't care, because I won't pay it. Come on, there is no reason why you can't come to the table with hard numbers. We walked and they don't want to refund the deposit because they already acquired the car before they tanked the deal with their fuzzy math. Interesting business strategy. What should have been an easy transaction has turned into a headache with Tom's Ford. Based on our experience, I can not recommend them. More

Every person that we spoke with at Tom's was friendly and professional. We never felt any pressure to make a purchase, but were given all the information we would need to make an informed decision. Enrico professional. We never felt any pressure to make a purchase, but were given all the information we would need to make an informed decision. Enrico took extra time to discuss specifics about various models to make sure that we knew exactly what the differences were and how these differences would effect our daily driving experience. Excellent customer service. More

I recently visited Tom's Ford/Lincoln in Keyport seeking information on a 2011 Ford Edge and was promptly greeted by Marc Brennan. Marc showed me the Edge and answered all of my questions quickly and easily information on a 2011 Ford Edge and was promptly greeted by Marc Brennan. Marc showed me the Edge and answered all of my questions quickly and easily. We eventually proceeded to talk about pricing and discussed payment schedules. Had it not been for Marc's no-pressure approach and expertise regarding the vehicle, I would not have pulled the trigger and completed the purchase. Everyone with whom I worked to finalize the purchase was very friendly, knowledgeable and willing to help. Those are qualities that are hard to find when shopping for a new car. Of the three cars that I've purchased to date, the experience with Marc and the Tom's Ford/Lincoln team was easily the most pleasant I've ever had at a car dealership. My 2011 Ford Edge is a great vehicle too! More

Debbi Wagner is a wonderful sales person. very Debbi Wagner is a wonderful sales person. very knowledgable freindly and courteous salesperon. never pushy . we bought and leased our cars from her Debbi Wagner is a wonderful sales person. very knowledgable freindly and courteous salesperon. never pushy . we bought and leased our cars from her and will always go to her in the future. The dealership is also top notch very friendly staff . There isnt enough they can do for you. I am 57 years old and have never been to such reliable and great dealership. If there was more like Toms Ford alot more cars would be sold. I would also like to add that Scott Blazick in the finance dept. is also very knowledgable, helpful and coutious person all I can say is THANKYOU, THANKYOU , THANKYOU Toms Ford and all you staff. More

Tom's Ford is great. Our salesperson, Rod, was the best. Never any pressure to buy throughout the entire process. He listened to my needs and pointed out features that would be beneficial to me. When I i Never any pressure to buy throughout the entire process. He listened to my needs and pointed out features that would be beneficial to me. When I informed him that I was looking at another make of car and was going to test drive it later in the week, he didn't try to pressure me at all. Rather, he said he would be waiting and willing to help if I came back to purchase a Ford. Throughout the entire process, Rod was very flexible to my needs and was very friendly throughout the entire process. We laughed, we talked, we had a great time buying a car. I'm glad to have found a dealer and salesperson I can go back to for great service. More