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Tom's Ford - Service Center

Keyport, NJ

3.4
45 Reviews

45 Reviews of Tom's Ford - Service Center

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May 22, 2025

Don't properly inform you about all the possibilities when you schedule a service. Don't tell you they could have your car for multiple days. People don't have jobs to just not go to work for multiple da More

by mfisher22073
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe from service
December 08, 2024

I didn’t buy my vehicle at Toms but have used them for all my service. Extremely happy with them. Very professional and courteous More

by Shell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori, Aaron
November 13, 2024

I scheduled service for a recall issue a week ago via the FordPass app. When I arrived for the appointment on 11/13, I was informed that the appointment had been automatically cancelled by their "system" b More

by jakevalence
Service Communication
Recommend Dealer
No
Employees Worked With
Jennifer Campenelli
August 16, 2024

The other day I had the pleasure of dealing with Lori and Ryan from Tom's Ford. They were consumate professionals. From inception to completion is was seemless. They were 100% client focused and provided an More

by Uffda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lori and Ryan I.
November 22, 2023

Exemplary dealership service provided. ..a model of convenience working with customer service department and would very much recommend. More

by manc52
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lori
December 14, 2022

I brought my 2022 Ford Explorer into the service area for a routine oil change and to be looked at, as it appeared that the transmission was slipping. I was informed the same day that my front driver side ax More

by jesposito06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Manager
June 21, 2022

Took my truck in for a recall update and I was tin and out within the hour. Dealing with Lori Vona and Joe Zweidinger , was easy and they are always helpful and professional. I always feel confident tha More

by monticellohome
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori Vona, Joe Zweidinger
May 14, 2022

The Service Department was excellent. Jennifer provided great customer service and solved the problem with my vehicle. More

by GR
Recommend Dealer
Yes
Employees Worked With
Jennifer Campanella
April 21, 2022

I had a wonderful experience today with my mobile service. Ryan was great and Lori has been a pleasure to work with in the service dept. Ford has made it a very convenient and easy experience. More

by LKing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lori, Ryan
November 30, 2021

Ford Taurus SHO Design Flaw: known issue turns a simple repair of a wear item (water pump) into a cost of 10 times what it would be with a properly designed vehicle. Do Not Buy Ford. CAS34294662, Google th More

by bherm444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Do not remember. People were great. Ford Design = horrible.
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