Tom's Volkswagen of Union

Jetta: Diesel and manual transmission We were very pleased with Mr. Sammy Lucas who was very professional, personable, and answered all our questions. When our own mechanic found that the We were very pleased with Mr. Sammy Lucas who was very professional, personable, and answered all our questions. When our own mechanic found that the exhaust pressure control valve was stuck closed in the vehicle we were considering, Mr. Lucas made sure that it was fixed in a prompt and timely way. Mr. Lucas followed up with us both before and after our purchase and made sure that all the details of purchase and registration were completed for us. Since we only buy vehicles every 8-10 years, we have not had much recent experience purchasing a vehicle, but Mr. Lucas made it a very smooth process. He did not even register much surprise when these two ole gals came in and had three requirements: a Jetta diesel with manual transmission. You folks had one on the lot and we are now the happy owners!! I will be glad to recommend you to friends and colleagues in the area. Nice job!! Dr. Judith C. Stark More

PROFESSIONAL 0 to 25 words to describe my car buying experience at union volkswagen especially having the knowledgeable sammy Lucas as my sales person was a text b 0 to 25 words to describe my car buying experience at union volkswagen especially having the knowledgeable sammy Lucas as my sales person was a text book in true professionalism that every buyer I hope that visit your establishment should meet and experience. More

Excellent Salesman!!! This dealership had great customer service. Doug was very personable and really put his best effort forward to get the best deal done for me. I would This dealership had great customer service. Doug was very personable and really put his best effort forward to get the best deal done for me. I would recommend him to friends and colleagues of mine. Thanks for for great service!!!!!!! More

Would recommend the car not the dealership My fault as well as Rafael he never told me the total price of the car only the monthly payments & I didn't ask either. I filled out and signed all My fault as well as Rafael he never told me the total price of the car only the monthly payments & I didn't ask either. I filled out and signed all the papers & got a call the next day to come back and redue all the paperwork, Rafael made a mistake. The car had 7,000 miles on it I asked if anything needed to be done, i.e. oil change, tire rotation, I was told to check carfax. Years ago I got courtesy plates from a Senator. Due to leasing my cars I didn't use the plates but I didn't turn them in. I asked Rafael if I could use them on the Passat & he said sure no problem. When I got the call my plates & registration was in, I knew he didn't do what he said he would. I was right! I had totally different plates. His reply was I had to call motor vehicle. While one of the salemen was putting the plates on my car he handed me a piece of paper & told me I had to take it to motor vehicle. There was an office in Springfield I could go to. I went to Springfield & the line wasn't bad, about 20 minutes only to be told they couldn't help me I had to go to an agency that did inspections. I got up at 6:00 AM on a Saturday to go to the motor vehicle agency in Freehold. My mom lives 10 minutes away from that agency. While I was in line an employee took a look at the sticker on my car. I handed him the green piece of paper the dealership gave me & told him what they said I had to do. He told me not so my car was fine, come back in four years to be inspected. Christine called & told me they felt bad about the plates so they would take care of everything. I had to bring them my registration card. I had already called motor vehicle & was told what to do. I should have asked Christine why they needed my registration card but I just told her I am taking care of everything. I was advised my car needed its 10,000 mile check-up. I dropped the car off on my way to work & was given a ride by their courtesy vehicle. They told me I would be picked up after work which is 4:30 PM. At 4:40 I called to see where they were & was told they were sorry but it was a different driver & he would be here any minute. Finally at 5:00 PM I called a friend to come pick me up. The service department told me they were sorry & it wouldn't happen again. I told him he was right because I would rather spend $50.00 to take the car to a different dealership than to have to deal with them again. I would recommend the car to anybody but not the dealership. I would tell people to go to Maplewood. Unfortunately I heard good things about them too late. More

Best Team EVER! My experience at the Union Volkswagen was simply breath taking. Gouglas Perman was amazing,great costumer skills. I will definitely recommend this dea My experience at the Union Volkswagen was simply breath taking. Gouglas Perman was amazing,great costumer skills. I will definitely recommend this dealer to my friends. More

Leasing a new Volkswagon The staff at Union Volkswagon were friendly and very attentive. Our salesperson, Christine Pelli, could not have been nicer or more efficient. She l The staff at Union Volkswagon were friendly and very attentive. Our salesperson, Christine Pelli, could not have been nicer or more efficient. She listened to our needs and went out of her way to meet them. She personally went to pick the car up at the service department to save time. Although we were at the dealership for a long time, we were extremely pleased with Christine. I will definitely recommend her to anyone I know looking for a VW. More

Great Experience & Customer Service Overall great experience and very professional staff, I purchased a used 2011 Chevrolet Camaro and Brian was my salesman who did an awesome job with t Overall great experience and very professional staff, I purchased a used 2011 Chevrolet Camaro and Brian was my salesman who did an awesome job with the sales process. The biggest reason why I purchased the vehicle from this Brian and the dealership was because there was no pressure put on me to buy the car. The staff here is non-aggressive and will work with you to get the best deal possible. A+++++ More

Trade In Had great Experience at Union VW. In the past Month seen a good number of VW dealers but nobody was helpful and professional like Brian Moen. The most Had great Experience at Union VW. In the past Month seen a good number of VW dealers but nobody was helpful and professional like Brian Moen. The most important thing about these People is NO PRESSURE and EASY going. Would recommend this dealer to Friend. More