Tom's Volkswagen of Union

GREEDY, GREEDY, GREEDY SALES TEAM I went to VW of Union to buy a 2023 GTI. The MSRP is $35,000 and my trade-in value was $7,600 - $9,400 (per Edmunds link provided on the VW website). The offer they gave m to buy a 2023 GTI. The MSRP is $35,000 and my trade-in value was $7,600 - $9,400 (per Edmunds link provided on the VW website). The offer they gave me was to pay $36,000, including my trade-in! They essentially wanted me to pay $1,000 over MSRP AND give them my trade-in for free! I don’t know if they treated me like this because I am a woman, or if they treat all their customers with contempt. I refused to do business with them and asked for my car keys back at least five times but they kept ignoring my request, keeping me trapped in the office. I finally had to loudly demand my car keys back so that I could get out of there. I have never seen such audacity and contempt from a car dealer. I will take my money elsewhere. More

Service center receipt stated no leak found. When I showed them the leak. I got the car back with the leak after 2 days being the shop. A 20k maintenance was done on 4/26 by VW of Union, N When I showed them the leak. I got the car back with the leak after 2 days being the shop. A 20k maintenance was done on 4/26 by VW of Union, NJ. After a couple days the low oil light came on. I checked the oil and it was low. I discovered oil leaking under the car that also seeped behind the front passenger wheel. I scheduled an appointment at VW of Union NJ on 5/11/23. I stated the car was leaking oil and could possibly be from the 20k maintenance that was done. Long story short, the advisor stated the service center could not detect the leak and I could pick up the car end of day or have them keep it to check further for the oil leak. So I agreed to opt for having the service center keep the car until the leak was fixed. The following day, I didn’t receive a call from the advisor. So I called and spoke to a VW Rep. She stated the advisor was off and that the service center stated the car was ready for pick up. I did not check the VW Service Center receipt until I arrived home. As I read through the receipt I noticed the Service Center stated “Customer stated oil leak. No oil leak detected.” So I tried calling VW Union NJ for an explanation. No one picked up my calls. I’m highly disappointed that they would send the car back to me when clearly there was a visible leak. I find it odd that the advisor I spoke to the initial day I dropped off the car told me that the service center can figure out the oil leak. The car is under warranty so I don’t understand why would they not throughly check the vehicle? I’m taking this to higher ups. And definitely scoring this experience and survey low. I won’t let this slide. I’ve heard way too many complaints with this Service Center so this needs to be addressed. Do better VW Union NJ. More

One of the wordt experiences that I have ever had with a car dealership. Total rip off artists! One month later, I am still waiting for one of my phone calls to be returned. car dealership. Total rip off artists! One month later, I am still waiting for one of my phone calls to be returned. More

Hector was so kind and knowledgeable he answered all of my questions he went out of his way to bring the paperwork to me to sign since I wasn't able to drive my questions he went out of his way to bring the paperwork to me to sign since I wasn't able to drive More

Amazing dealership 10/10 everyone here is beyond friendly, great customer service. Immediately makes you feel welcome. Experience is amazing you won’t regret it friendly, great customer service. Immediately makes you feel welcome. Experience is amazing you won’t regret it More

Matthew Lonano is definitely the person to ask for. Not only was he very professional and knowledgeable, he listened very closely and met all our needs. We're very happy with my purchase. Nelson and Not only was he very professional and knowledgeable, he listened very closely and met all our needs. We're very happy with my purchase. Nelson and James More

Matthew Lonano at Volkswagen of Union set the bar, across the board for a perfect car buying experience from the moment I reached out with a brief inquiry. BTW I live in Houston and Matt is in New Jersey. Ma the board for a perfect car buying experience from the moment I reached out with a brief inquiry. BTW I live in Houston and Matt is in New Jersey. Matt was responsive, extremely knowledgeable not only about the vehicle itself but in walking me through the entire process. His attention to detail and my satisfaction was unparalleled-going above and beyond in every aspect. My car is a perfect fit for everything that I wanted and I would recommend Matt at Union VW to anyone More

My spouse went to buy a car. She has perfect credit. They ripped her off. They told her the car cost 35k but somehow the documents show it was 47k. Their tactics are very decepti She has perfect credit. They ripped her off. They told her the car cost 35k but somehow the documents show it was 47k. Their tactics are very deceptive. I have never seen a group so unethical in my life. Stay away from this dealer. I'm reporting them to the attorney General and the NJ division of Taxation. Sales tax calculation looks a bit funky. More

Like to thank Volkswagen of Union salesman Manta Harris for the great and phenomenal buying experience given to us. This great salesman was respectful, professional and made sure the process of our transa for the great and phenomenal buying experience given to us. This great salesman was respectful, professional and made sure the process of our transaction was quick. honest and satisfactory. Thank you Sir, We really like how we were treated. Keep the good job up. More

Poor service all around. I would never shop here again. Employees don't seem to fix any issues they screw up on nor do they call back or respond to phone calls. I can't even I would never shop here again. Employees don't seem to fix any issues they screw up on nor do they call back or respond to phone calls. I can't even figure out if my plates arrived or not since no one seems to know or get back to me. They also overcharged my card which I have dispute in motion for the past 2 weeks. Absolutely ridiculous! Save yourself the headache and go elsewhere. Avoid VW at Union! More