Tom's Volkswagen of Union

Impressive new management here. From sales to finance we were pleased to be treated fairly were pleased to be treated fairly More

Complete waste of time!! Went in for a quick test drive to make sure I liked the Atlas, which I did! Had to leave right after the test drive though bc nanny called that I was needed at home. Fine though bc to make sure I liked the Atlas, which I did! Had to leave right after the test drive though bc nanny called that I was needed at home. Fine though bc I already showed up and had them appraise my trade in right?! Wrong! First asked when I would be coming back with my husband bc I guess in 2021 women can buy cars on their own? Won’t discuss pricing over the phone but says they’re selling the atlas at 4G over MSRP so I say then I have to go somewhere else. Sales manager calls me 20 mins later pretending he has no idea I just spoke with salesperson asking what we need to do to make a deal letting me know they will discount if really needed . I tell him I first need a price and he quotes me an outrageous number and proceeds to tell me the number I received on another car at a different dealer was not right and they lied to me. I finally just told him to have nice night and thanked him for his time. Just a terrible experience and the reason people dread going to car dealers. More

When we purchased the car Erika said there would be no problem transferring our plates and mailing us the registration since we lived far away. I called the dealer the day after the temporary plate expire problem transferring our plates and mailing us the registration since we lived far away. I called the dealer the day after the temporary plate expired and got no response. I called again two days after expiration and Nicole told me she would mail it over night immediately. My car was not registered until five days after expiration, when I was called and told I needed to come pick it up. I reminded the dealer that I was told it would be mailed it time when purchasing the car and told again by Nicole just this week she would over night it. Jimmy was incredibly rude and said I’d need to pay them an additional $25 to get it overnight. Why should I have to pay a fee when I already payed them for this service and THEY did not do it on time? Disorganized and rude, typical dealer. They’ll tell you anything to get your money and then customer service goes out the window. More

Tony went above and beyond with exceptional service through my whole car buying experience. From the start with calling to make sure I had proper directions, to getting my payment to what I could affor through my whole car buying experience. From the start with calling to make sure I had proper directions, to getting my payment to what I could afford and was comfortable with, all the way to making sure I had a full tank of gas before heading home on my long trip. Working with Tony was an absolute pleasure! He was extremely patient, He was straightforward, I never felt pressured and - most importantly - he was a professional who knows the car business inside and out. In addition, their GM helped with the process and made sure I got the terms that made it possible for me to get the car I wanted at the payments I could work with! Shout out to Nora as well for getting the paperwork together quickly and explaining every detail of my financial obligations clearly and concisely! I highly recommend you talk to Tony if you are considering buying a car. For those who are reading their reviews, please know they are under new ownership and management as of April/May this year! Give them a call and I’m sure you’ll agree with me in saying they are well worth your time! Thank you to everyone at Volkswagen of Union! More

Firstly it was difficult to get someone on the phone . Once I had the car I wanted picked out and had a price confirmed through true car , I went to the dealer and this is where the headache began . Once I had the car I wanted picked out and had a price confirmed through true car , I went to the dealer and this is where the headache began . They had previously confirmed over the phone that true car prices would be honored . The manager told me I needed “ an official true car printed out certificate “ . (There is no such thing, the deal code is all they need ). Next they said the true car price is only on one VIN number and that the car I had picked is a loaner car. They told me they can give me an identical car but for a higher price . I told them to give me the vin numbers they have in stock so I can make another true car offer which takes 2 minutes . They finally gave up their tactics after an hour and agreed to match my price. The finance person Carl tried to scam us by saying dealer fees and registration were not part of down payment , but they were . Carl assured us all the paperwork was finished that night . The following day I called into the dealer 4 hours beforehand to make sure my temporary plates were ready and that everything was In order . I was told that it was . When I went in to pick up my vehicle I was approached by one of the detailers to sign one more paper because Carl forgot about it. This was to tack on an additional wrap coverage . We told Carl multiple times we do not want any additional coverage . After speaking with the manager, he basically threatened that if we don’t sign for this he doesn’t have to honor the deal. Carl also forgot to print out the temp plates so I was stuck waiting for an hour longer .( I had called them earlier in the day to make sure it would be ready ). I will never buy another vehicle from here again and will never recommend this place to anyone . It was the worst dealer experience in my life . More

We did our homework then found the car we wanted on line and called. They had the car on the lot when we got there the following day. Be prepaired to negotiate but Carlo took good care of us and when he saw and called. They had the car on the lot when we got there the following day. Be prepaired to negotiate but Carlo took good care of us and when he saw we were serious buyers brought the people to us who were ready to sell us the car. They are friendly and accommodating and ready to make you a great deal. The dealership is brand new and beautiful. More

They ghosted me as well Purchased a Jetta, paid them to register the car (taxes), and not only did they take my money and not reg my car, they also owe me another key fob. Th Purchased a Jetta, paid them to register the car (taxes), and not only did they take my money and not reg my car, they also owe me another key fob. Then VW Corporate just gave me a complaint #, and said they can't help me. Will be taking this further with my attorney, as well as BBB and any other business board they have in NJ. More

Can't drive my car. Hi guys, This dealership completely ghosted me after I bought my car. Because they didn't file the appropriate paperwork, my car is sitting in my d Hi guys, This dealership completely ghosted me after I bought my car. Because they didn't file the appropriate paperwork, my car is sitting in my driveway and is not drive-able. I had to report them to corporate and the state attorney general for their bad behavior. Stay away for your own well-being. More

Effortless Car Buying From beginning to end my experience at Volkswagen of Union was EXCELLENT! Nadia and Jonathan were great to work with and made my car buying experienc From beginning to end my experience at Volkswagen of Union was EXCELLENT! Nadia and Jonathan were great to work with and made my car buying experience painless. Nadia did the paperwork in less than an hour and was diligent in explaining the details and features of my new 2019 VW Tiguan fully loaded. I highly recommend Her! More

This place is ridiculous! Horrible customerservice! DO This place is ridiculous! Horrible customer service! DO NOT EVEN BOTHER USING THIS PLACE TO GET YOUR CAR! They will bluntly lie to you and STEAL you This place is ridiculous! Horrible customer service! DO NOT EVEN BOTHER USING THIS PLACE TO GET YOUR CAR! They will bluntly lie to you and STEAL you money! If you already have a car and you want to exchange it to VW, please please don’t go here! Just speaking through our experience they took over our Honda lease and they said they will take over our payments from Honda, but APPARENTLY it was not done and Honda was still charging us along with the monthly payment from VW. I brought this situation to VW 5x and NOTHING was done. They keep saying it was done and they were on it, but for some reason Honda still keeps giving us a bill! This has been 1 year and half that I’ve been getting a run around and was not solved! A year and half I’ve been going back and forth to the dealership to keep telling them handle this bill from Honda. And on top of that Honda ended up putting our account to the collection and basically ruined our credit score! Oh and get this, so finally I thought VW, sales manager name Ron, finally gave a check to the collection company, and he did that right infront of me just to make sure, BUT the check # Ron gave to the collection did not go through and VW of Union’s check bounced! BOUNCED!! Meaning INSUFFICIENT fundings!!!!! How could that be?? And so please I highly advise you to not get you business involve with this VW of Union! More