Tom's Volkswagen of Union

worth the trip I had an acceptable service department experience. There are dealerships closer to my home, but I made the trip to Union because during an early on is I had an acceptable service department experience. There are dealerships closer to my home, but I made the trip to Union because during an early on issue, they were all so good about everything. Everyone was pleasant and real helpful...even early in the morning. This time, I needed a tire replaced ...which they didn't have, so I had to make the trip back the next day. That was pretty annoying, but David was very accommodating. He promised to get me in and out right away and he held to his word, which means a lot - they also washed my car - that was a bonus. The facility is very clean and welcoming. I guess if you're going to be spending hours on end there...they want you to feel at home, with food, drinks, comfortable seating. I will bring my car back for service in the future. More

Safety First I had a blown back blinker light and was not expecting to have it fixed until the following week. The management asked if I could have it at the servi I had a blown back blinker light and was not expecting to have it fixed until the following week. The management asked if I could have it at the service department in half an hour and BOOM- done!!!! I had the taillight fixed and avoided a possible ticket and/or traffic incident by having the taillight fixed on the same day almost immediately when I called. They felt the safety of the vehicle was extremely important and took me right away!!! I was very impressed to say the least!!! More

Excellent communication skills! Ed Gonzalez took over the lead role in servicing a pre-owned vehicle that I bought for my daughter from another dealership. Part of the work was cove Ed Gonzalez took over the lead role in servicing a pre-owned vehicle that I bought for my daughter from another dealership. Part of the work was covered by the original dealership. Ed ensured that I was charged fairly for the balance of the work after collecting the warranted work for his employer. He returns calls and emails politely and promptly. More

Service They have a friendly and wonderful staff. Fast and thorough service. I will always fo there for anything and i can call and they are very quick in res They have a friendly and wonderful staff. Fast and thorough service. I will always fo there for anything and i can call and they are very quick in resolving any questions or problems. More

Eddie Gonzalez provides excellent customer service My experience with the service department was a pleasant one. Eddie provided updates and delivered as promised. My issue was resolved and my car was r My experience with the service department was a pleasant one. Eddie provided updates and delivered as promised. My issue was resolved and my car was returned looking like new More

Professional Customer Service Kevin Santos and the whole team are so professional and have such a high sense of customer care. They answered all my questions and did their best to Kevin Santos and the whole team are so professional and have such a high sense of customer care. They answered all my questions and did their best to make my purchase experience very positive. More

atlas check-up The staff is very knowledgeable - they took care of recalls before I received the notice in the mail. Quick turnaround. Car looked great when I pick The staff is very knowledgeable - they took care of recalls before I received the notice in the mail. Quick turnaround. Car looked great when I picked it up. More

Perfect experience All the issues I had with my vehicle have been addressed. As usual, service staff took care of my concerns. While the car was in service, I was able t All the issues I had with my vehicle have been addressed. As usual, service staff took care of my concerns. While the car was in service, I was able to drive a loaner car. More

Great people, wait was way too long Great deal and sales person was great, however the wait was way too long. We had worked out a deal over the phone and online prior to going in, and i Great deal and sales person was great, however the wait was way too long. We had worked out a deal over the phone and online prior to going in, and informed them we would be coming in a short while to sign the deal and take the car. We were there for over 4 hours waiting on paperwork. The people were fabulous and there is nothing bad to say about them however the wait was ridiculous. I have leased from many other car companies before and have never had to wait half that time. More