Tom's Volkswagen of Union

Excellent customer service. James took the time to understand my driving habits and made valuable recommendations. He was helpful, accommodating of my needs and concerns. I would James took the time to understand my driving habits and made valuable recommendations. He was helpful, accommodating of my needs and concerns. I would recommend him to friends and family. More

Great Salesperson Marybeth was fantastic. She made the entire buying process the quickest and most efficient I have ever experienced we worked mostly via email. When w Marybeth was fantastic. She made the entire buying process the quickest and most efficient I have ever experienced we worked mostly via email. When we went to pick up the car it was ready as were all the forms. Start to finish maybe 1hr max. More

Great Service We came to Volkswagen Union to look at the 2018 Tiguan and had an awesome experience. Rick took great care of us and was very knowledgeable. The car w We came to Volkswagen Union to look at the 2018 Tiguan and had an awesome experience. Rick took great care of us and was very knowledgeable. The car was given to us in pristine condition. We couldn't be happier with our new Volkswagen. This is our first time leasing a Volkswagen and we will definitely come back. More

Great experience, will recommend in the future. David was really great and very helpful! Answered all my questions and the service was done very quickly. Had my car back within a day. Thanks again! David was really great and very helpful! Answered all my questions and the service was done very quickly. Had my car back within a day. Thanks again! More

Push button replacement I made an appointment to bring my car in because the push button start was not working properly. Dropped off on Thursday and was able to order part an I made an appointment to bring my car in because the push button start was not working properly. Dropped off on Thursday and was able to order part and fix it by Saturday 👍🏼 Also when I dropped my car off I was informed of a recall on my car so that was able to be replaced as well! My two suggestions would be VW improving letting customers know of recalls and being more forthcoming with a courtesy vehicle. More

They messed my car up. I will never recommend this dealership to anyone because they messed my car up and didn’t take responsibility for any of it... I had to have a tow tru I will never recommend this dealership to anyone because they messed my car up and didn’t take responsibility for any of it... I had to have a tow truck remove my car for that dealership to another... they didn’t offer help or anything... they even laughed at me when the tow truck removed my car from that dealership. I WILL NEVER RECOMMEND NO ONE TO THIS DEALERSHIP. More

Nadia is a Superstar! Nadia Dufaut provided our family an excellent car buying experience at Union VW. She was patient, attentive, followed up well and worked hard to find Nadia Dufaut provided our family an excellent car buying experience at Union VW. She was patient, attentive, followed up well and worked hard to find the right car for our daughter, going above and beyond to ensure we were happy. Her demeanor is terrific, especially for a family like ours where many times we disagreed on what features we wanted in the vehicle. Nadia remained upbeat and patient the whole time and always with a smile on her face. She even took the time to walk my daughter through all of the tech in our new Tiguan on a dark and stormy Tuesday night while it was raining buckets! Nadia is a real gem and an excellent sales person. We will recommend her and the dealership to anyone we know interested in VW. More

Excellent service Excellent service, very professional, I liked the way they value their customer. Keep up the good work. Believe me team is better than what they are a Excellent service, very professional, I liked the way they value their customer. Keep up the good work. Believe me team is better than what they are advertising and saying. Thank you More