Tom's Volkswagen of Union

Great service location Great customer service! resolved my maintenance needs (tire replacement service) quickly. Nice waiting area, polite staff. I would recommend this loca Great customer service! resolved my maintenance needs (tire replacement service) quickly. Nice waiting area, polite staff. I would recommend this location to other Volkswagen owners More

Very professional Missy questions were answered fully. Victoria went the extra mile to get answers. She kept me informed about the process, where my car, what's going Missy questions were answered fully. Victoria went the extra mile to get answers. She kept me informed about the process, where my car, what's going on with it and let me know precisely when it was complete. No attempt to up sell. Informed me of the current costs for yearly servicing, summarized everything done with my vehicle. Very pleasant experience as expected based on past experiences with this service center. More

Mixed experience I bought a new car and if I’m now describing my experience I only can say it was mixed. What I liked was the first discussion with the sales person ab I bought a new car and if I’m now describing my experience I only can say it was mixed. What I liked was the first discussion with the sales person about the car, what I like and need. The presentation was good and showed a good knowledge of the sales person about the car. What I didn’t like was the process of price negotiation. I discussed the prices with the sales person and he went to the sales management to discuss the offer. The sales management was hidden in a glass box and had no interaction with the customer. Gives the impression that I also could have bought the car over the internet. At the day I got the car the process took hours to prepare the paperwork. I spend 2 hours waiting for the papers to be finalized. As I received the car I noticed that an optional component was not in the car which I thought it is. After a long discussion with the sales team it was turned in the direction that I should have read the window sticker line by line. I trusted the sales person and forgot to see the car with my on eyes. Lesson learned for the next time. More

Quick, easy 60k service Ed was helpful from the start and got me out in an hour and a half after being prepared to wait for 3. Other than the money spent, never a better tri Ed was helpful from the start and got me out in an hour and a half after being prepared to wait for 3. Other than the money spent, never a better trip. More

New lease Formally Linden VW customer wanted change plus we live in Union. Dave Silversterwas a great guy n seemed very honest also Ed in finance was awsome Formally Linden VW customer wanted change plus we live in Union. Dave Silversterwas a great guy n seemed very honest also Ed in finance was awsome More

Had to wait 7.5 hours for nothing. I brought my car in at 9:00am on August 31 , 2018, to have my car serviced for the air conditioner which is covered under my service contract as well I brought my car in at 9:00am on August 31 , 2018, to have my car serviced for the air conditioner which is covered under my service contract as well as purchase 2 front tires, an oil change and have the brakes checked. I was informed prior to leaving that if my car was kept I would be given a loner car, while the car was being repaired. After 7 hours, I was not contacted by the office with an update, so I called the service center at 4pm to follow-up on the status of my car since the service center closed at 6pm. I was told that the service advisor (Victoria Scoleri) was with another customer and she would call me back. At 4:30 pm, my call was returned and I was informed that the mechanic was on the phone with Acura for 2 hours, because your machines were not able to diagnose the engine to find out what was wrong with the air conditioner and I would need to schedule another appointment with Acura for the repair as well as Progressive would be submitting a claim even though I purchased the car from you at Volkswagon of Union and had (supposedly) gotten a diagnostic last year. I authorized the brake repair, oil change and two front tires, on September 1, 2018, I was called at 10am and informed that my car was ready, but when I picked up my car only the brakes and oil change had been done. I was charged $338.08 for parts and $487 for labor for the brakes totaling$825.08. I have never gotten service done where the labor is more than the parts, was I charged for the 2 hour phone call, at a rate of 134.95, which serviced nothing! I also paid $64.94 for parts on the oil change and $25.01 for labor. I was already disappointed about my a/c after leaving my car all day and didn't feel like waiting for them to change the tires. I feel it's unfair to have had to call you after 7 hours, rather than your representative having consideration to call me prior to an hour to closing time, after I called you. Had I been informed earlier I would have been able to take the car somewhere else, rather than have to take another day off work to have my car repaired. All in all I was very upset with the service and confused with the price. Sincerely Teneshia Johnson More

Excellent as always!! I have been going to Volkswagen of Union Dealership for few years now and their service is always excellent!! Staff at this dealership are friendly an I have been going to Volkswagen of Union Dealership for few years now and their service is always excellent!! Staff at this dealership are friendly and professional! More

Great service and Knowledge of the Vehicle Rogder was extremely helpful. He was able to point out the differences in each of the models and allowed us to make an informed decision. Rogder was extremely helpful. He was able to point out the differences in each of the models and allowed us to make an informed decision. More

Exceeded expectations The folks in service said they would do their best to complete the replacement of my radiator this past Saturday. I asked if they could do by 4:00. Go The folks in service said they would do their best to complete the replacement of my radiator this past Saturday. I asked if they could do by 4:00. Got a call from Ed at 9:45 to acknowledge Car was in shop (I left in lot the night before) and they cautioned they would do their best to complete by 4:00 but it would be tough since so many jobs at once and I would def get on monday. Either way, I would get a status call by 2:00. At exactly 2:00, I get a call from Ed letting me know it was completed! Nice surprise! When I get there, I asked Erninda if my coupon could help reduce the cost by $20. She did better by giving me $50 off! On top of that, I was able to get 12 mos of interest free financing via VW credit. Overall, it was a positive experience, though my husband who was there with me wanted to know why a Tiguan radiator which costs about $100 something odd dollars would cost 3x as much here. Answer is simple: cuz we are dealing with a dealership, Markups are pretty high. That’s my only complaint. More

Oil Change and Blind Spot Repair Came in for a scheduled oil change and also requested diagnostics of my blind spot monitor. They also added in a recall of the sunroof lighting. The Came in for a scheduled oil change and also requested diagnostics of my blind spot monitor. They also added in a recall of the sunroof lighting. The rep was accommodating and very pleasant to deal with. I went to the mall nearby while waiting and they even sent a VW Beetle to pick me up when my car was done More