Tom's Volkswagen of Union

Friendly staff The staff was friendly and professional. My routine service was performed in an hour which was reasonable. The free car wash was better than I expecte The staff was friendly and professional. My routine service was performed in an hour which was reasonable. The free car wash was better than I expected. New management seems to be doing a great job. More

Quick, friendly and professional From the service provided to the service center itself, VW of Union ROCKS! Friendly employees who explained everything clearly. Accommodated my reques From the service provided to the service center itself, VW of Union ROCKS! Friendly employees who explained everything clearly. Accommodated my request to expedite service due to a last-minute emergency at work. More

Great experience! Nadia was helpful, knowledgeable and responsive. I knew I was in good hands from the time Roger introduced us to her as his sales partner. (Roger had Nadia was helpful, knowledgeable and responsive. I knew I was in good hands from the time Roger introduced us to her as his sales partner. (Roger had an appointment shortly after we came into the showroom, and he unselfishly and helpfully directed us to Nadia.) Nadia helped us make good decisions on our Atlas features and get the right model for our family. The financing and warantee conversation with Cesar (I think that was his name) was great as well. Everyone accommodated our timing and availability, too. All in all an A+ experience. More

Service I brought my car back in on 8/20 because it was still leaking. A second leak was detected but they’d need to hold my car until the part came in on 8/2 I brought my car back in on 8/20 because it was still leaking. A second leak was detected but they’d need to hold my car until the part came in on 8/21. I called on 8/21 and was told the part was in transit and I’d get a call back Wednesday morning. I received no call so at 3:00 on Wednesday I called and was told my point person was too busy to come to the phone and she’d call me back. I asked to speak to someone else just to get a status but was told only she could help. I never heard another word until Monday at 3:00. I kept the loaner for the full 8 days. I’m not upset that it took so long but it would have been nice if I was kept up to date by someone if my contact person was having personal issues and not in the shop. More

Great experience Roger was awesome! He was very knowledgeable and I felt he worked with us to get a good deal. He also stayed after and helped us go over all the detai Roger was awesome! He was very knowledgeable and I felt he worked with us to get a good deal. He also stayed after and helped us go over all the details of the new car. More

Recalls and Oil Change Friendly. Reliable. Took care of recalls I didn’t know I had and applied coupons for me. I was very pleased at time it took. Friendly. Reliable. Took care of recalls I didn’t know I had and applied coupons for me. I was very pleased at time it took. More

Great Service The Service Advisor (ERMINDA) is exceptional, highly result oriented. She ensured that the faults in my car when identified were fixed in quick time.T The Service Advisor (ERMINDA) is exceptional, highly result oriented. She ensured that the faults in my car when identified were fixed in quick time.Thank you More

Excellent service , excellent follow up. I had brought my car for 2 safty recalls. I brought my car the day before, got a loaner, next day I got call that my car was re , excellent follow up. I had brought my car for 2 safty recalls. I brought my car the day before, got a loaner, next day I got call that my car was ready for pick up. Got my car nack cleaned inside and outside More

Professional, caring in an innovative dealership! We had a very positive experience at the dealership! Rick took great care of us. Explained and answered all questions without putting pressure on us. We had a very positive experience at the dealership! Rick took great care of us. Explained and answered all questions without putting pressure on us. His enthusiasm about the new cars and the VW product was contagious. Getting a new car can be a very stressful experience but we really felt relaxed and in good hands. I’ve never met a salesperson like him before! This is how car buying should be! More

Customer care is superb Union VW service centre has some of the best customer service I’ve ever experienced at a dealership. They go out of their way to make my experience ef Union VW service centre has some of the best customer service I’ve ever experienced at a dealership. They go out of their way to make my experience effortless and fast. The ladies at the front desk even remembered me from last time! More