Tom's Volkswagen of Union

Consistent Fast check-in and return. Informed of findings and given options on service to be rendered. Price break down explained. Car was ready in the time prom Fast check-in and return. Informed of findings and given options on service to be rendered. Price break down explained. Car was ready in the time promised. Attentive staff and great customer service. More

Outstanding service I brought my car in for an unexpected service. Som kind of way the transmission wire can unplug from the engine or something like that .my car is goin I brought my car in for an unexpected service. Som kind of way the transmission wire can unplug from the engine or something like that .my car is going on 6 years old ,didn’t know that could happen unless I was in an accident recenty. Who would have thought Victoria did before I could finished telling her my reason for being there ,she took the words right out of my mouth It was a pleasure working with her. I hope the next time I am in ,she will be there. More

Jennifer was just wonderful!!!!! About a week ago I had to bring my baby in for some services and some other issues I was having. I was met by this charming charming young lady names About a week ago I had to bring my baby in for some services and some other issues I was having. I was met by this charming charming young lady names Jennifer!!! I think she's new, because I had never seen her before. That day was a bad one, so the last thing I wanted to do was deal with a service advisor!!! Boy, was Jennifer and breath of fresh air!!! She quickly called me down got everything done as I wanted, and I was in and out in no time, AND....... she called me the next day to make sure everything was okay!!!!!! Who does that???? Anyway, if you need ANYTHING for your "baby" as for Jennifer!!!!! You won't be sorry!!!!! More

Amazing experience We had an amazing experience! The dealership staff was well eduacted about cars, the dealerahip was clean, organized! The staff is top notch! We spent We had an amazing experience! The dealership staff was well eduacted about cars, the dealerahip was clean, organized! The staff is top notch! We spent under two hours and drive off with a beautiful 2018 Tiguan SEL. More

courteous the staff is very courteous and display good customer service I was treated with respect the waiting area was very clean someone routinely check the staff is very courteous and display good customer service I was treated with respect the waiting area was very clean someone routinely check the area where the food was and made sure the area was clean More

Did the deal that day! Worked with Rodger, great guy. He helped get me the best deal on my trade and couldn’t be happier with my new Atlas. Happy to recommend the experience Worked with Rodger, great guy. He helped get me the best deal on my trade and couldn’t be happier with my new Atlas. Happy to recommend the experience. More

Satisfied Very organized and professional. I have had 5 leased VW's and as of 2009 i have gone to Union VW for my vehicles and service. Very organized and professional. I have had 5 leased VW's and as of 2009 i have gone to Union VW for my vehicles and service. More

Great service that lives up to the brand. They went above and beyond to make this deal happen. They really made this a pleasant experience. Shop around and make this your last stop and you wil They went above and beyond to make this deal happen. They really made this a pleasant experience. Shop around and make this your last stop and you will be pleased to see they will match or beat your lowest offer and they have a huge inventory. More

In and out on time! I called the service center a few days in advance to schedule an appointment for an oil change and a general 20,000 mile check up. i was offered the t I called the service center a few days in advance to schedule an appointment for an oil change and a general 20,000 mile check up. i was offered the time I requested (9:00am) without hesitation. I was greeted warmly and professionally as expected and Victoria listened to my concerns and explained their procedures. I mentioned that I would be waiting in the lounge while my car was being serviced and I was concerned about the length of time it would take. I told Victoria I’d like to have the car back no later than 11:30 so I could get ready to go to work. She asked,”How about 10:30?” I said sure, not expecting to hold her to that time but it gave me a good window anyway. So off I went to enjoy a cup of coffee and make a few phone calls in the lounge. I discovered a few VW e-coupons in my email and walking back to the service desk to see if they would honor them and apply them to this bill which they were happy to do. I hadn’t been watching the time because I was enjoying my coffee and calls but coincidentally when I enquired about the coupons I glanced at my watch and it was 10:20. Victoria said, “Oh, your car’s ready. It’s just being washed. It will here soon.” I thanked her, turned to pay my bill and no sooner did I put down my pen then there was my shiny clean car waiting for me and Victoria handling me back my keys with a beautiful complimentary VW key fob attached. Well done VW! Well done Victoria!! In and out on time More

Good Customer focus and great vehicle availability Overall good experience. The sales person was friendly and helpful with giving us options about the vehicle and price. The vehicle stock they hav Overall good experience. The sales person was friendly and helpful with giving us options about the vehicle and price. The vehicle stock they have is plenty to choose from. We drive from Central Pennsylvania to purchase vehicle the due to availability and pricing. Will definitely buy or next car there. More