Tom's Volkswagen of Union

Service i found it a very efficient process. I was able to book my service online. The turnaround time was good. Clean waiting area, nice to have car washed f i found it a very efficient process. I was able to book my service online. The turnaround time was good. Clean waiting area, nice to have car washed following service More

Had tire replaced I had a flat tire and was traveling 5 hours away and called union service to see if they could fix tire same day so I would not have to travel on a do I had a flat tire and was traveling 5 hours away and called union service to see if they could fix tire same day so I would not have to travel on a donut.Maurice totally stepped up for me.On the other side,VW roadside totally dropped the ball.I was stuck on side of road for 4 1/2 hours and they couldn't even help me. More

Frustration Brought car in again for engine light on 3 days later get car back 15 minutes later flat tire lite on no flat tire so I drive an hour with the light o Brought car in again for engine light on 3 days later get car back 15 minutes later flat tire lite on no flat tire so I drive an hour with the light on. End of day flat tire light flashes, check it on in car screen it shows front right tire with no pressure no flat tire maybe they disturbed the sensor warning system while working on it? More

Exceed my expectation. My salesman, Mr Rick Farfan made my leasing experience a breeze. This is not my first time leasing a vehicle and this is by far the best experience i My salesman, Mr Rick Farfan made my leasing experience a breeze. This is not my first time leasing a vehicle and this is by far the best experience i ever had. Thank you very much!!! More

Prompt. Efficient. Easy VW of Union service center was great. The check in process was easy and efficient. You actually pull the car into a heated/cooled enclosed drive thru VW of Union service center was great. The check in process was easy and efficient. You actually pull the car into a heated/cooled enclosed drive thru type garage for check in. The service on my car began immediately at my appointment time. I check in with the receptionist and then opted to wait for my car. I was directed to the waiting area which had free WiFi, coffee, light snacks, and TV. The entire process was quick and painless. My car was washed inside and out after service. More

Overall experience went well, considering this was my first. As my first car I can’t complain. The service staff there helped me achieve my goal of leasing my first car. It took quite the negotiation, however, I As my first car I can’t complain. The service staff there helped me achieve my goal of leasing my first car. It took quite the negotiation, however, I would do business with them going forward if all is right. More

Made leasing a car easy! Salesperson Roger Zepka and Manager Frank Vispisiano were very professional. Both provided me with all the information I needed to make a decision to Salesperson Roger Zepka and Manager Frank Vispisiano were very professional. Both provided me with all the information I needed to make a decision to lease a VW. They were friendly and hassle free and offered a great price and lease agreement. Both were extremely professional and took care of all my questions and concerns. I would recommend Roger to anyone looking to purchase or lease a VW. He will take the time to help you with your decision. He is very professional and will make you understand the agreement. He will make car shopping easy!! More

Ever so slightly out of warranty service I was very happy with the vw of union service department. Everyone was very knowledgeable about my warranty and which repairs were required vs recomme I was very happy with the vw of union service department. Everyone was very knowledgeable about my warranty and which repairs were required vs recommended. Worked with me to find affordable solution and provided options. More

Great Maurice Gargano was a pleasure to deal with. He was very informative and had my vehicle serviced in a timely manner. The others were great also Maurice Gargano was a pleasure to deal with. He was very informative and had my vehicle serviced in a timely manner. The others were great also More

Service Victoria kept me informed on how the service on my vehicle was coming along. She went out Of her way to please & explained what was being done. She Victoria kept me informed on how the service on my vehicle was coming along. She went out Of her way to please & explained what was being done. She was very friendly & knowledgeable. More