Tom's Volkswagen of Union

Smooth experience Everyone was helpful, patient, kind and considerate. They all made sure I was comfortable during the time I was there. Everything was explained thorou Everyone was helpful, patient, kind and considerate. They all made sure I was comfortable during the time I was there. Everything was explained thoroughly, even when I didn't understand something, they made sure to break the information down until I got it. Honesty and openness was displayed. I really enjoyed my experience here. I would definitely recommend this dealership to my friends and family. More

Awful Every Time Unfortunately I have never had a good experience at Volkswagen of Union Service Center. This is the 3rd time I have been here and it has been an awful Unfortunately I have never had a good experience at Volkswagen of Union Service Center. This is the 3rd time I have been here and it has been an awful experience once again. The first time I was told the free oil change that was given to me for the life of the lease was no longer valid due to legal issues with the service agreement. The second time I left the car for 3 days for them to fix a trunk light, was given no loner vehicle, and when I got my car back after they dropped it off at the house my trunk light wasn’t even fixed! 3 days of wasted time. I called back and complained and they said for me to bring it in again. I would rather not waste my time. The most recent visit, I was having issues with my rear tires. Both we’re losing air very quickly. The woman at the front counter looked so miserable to even help us. We waited about and hour for her to come back and say “we have nails”. One was able to be patched, the other would have to be replaced for $200. I told her we can have mavis do it for $100 - she looked annoyed and said they’ll patch the other and I should be done. Another 1-1.5 hours went by and she never came back. I went up to see the status on the car and she wasn’t there but someone else was and told us the keys were there and the car was parked outside ready to go. When I looked at the receipt the paper was printed 45 minutes earlier. And the girl gave us some excuse that she didn’t even know we were waiting and she didn’t know where the woman was. This is the 3rd time out of 3 visits that I have had an awful experience there! I can’t stress enough how bad this service center has been. VW in general has not been a great experience for us. Even when we bought the car, the dealership called me back numerous times to give them a 5 rating on everything, even though I thought once category deserved a 4. They pretty much harassed me to give them all 5’s. What is the point of a survey? I don’t complain about anything, but VW has been a poor company to work with. More

They didn’t do a good job They didn’t dry the car well after the wash and my gas tank froze and I had to pry it open to get gas now the sponge is damaged. I’m not happy about t They didn’t dry the car well after the wash and my gas tank froze and I had to pry it open to get gas now the sponge is damaged. I’m not happy about that. More

Stress free dealing Friendly, hassle free good prices.frindly hassle free and great price Friendly, helpful,courteous, personable and professional. Prompt and thorough Friendly, hassle free good prices.frindly hassle free and great price Friendly, helpful,courteous, personable and professional. Prompt and thorough work like.manner. Great experience would definitely come back again. More

I will never buy a VW again! I feel that I was given an outrageous price to fix my car just so I would go trade it in. VW cars don’t last or have any value after you leave the Lot I feel that I was given an outrageous price to fix my car just so I would go trade it in. VW cars don’t last or have any value after you leave the Lott. buy a Honda. More

Always professional! They are the best dealership i tried hands down! So professional and polite. My status is not great regarding credit but they talked to me silently an They are the best dealership i tried hands down! So professional and polite. My status is not great regarding credit but they talked to me silently and making sure that nobody can hear our conversation. Highly recommended! More

Two thumbs up for Rick Farfan No xxxxxxxx. Actual nice guy, not just car salesman nice. Fast. Clear. Responsive. Rick has set the bar high for all my future car dealer interactions No xxxxxxxx. Actual nice guy, not just car salesman nice. Fast. Clear. Responsive. Rick has set the bar high for all my future car dealer interactions. More

Excellent service Rick was an excellent salesman. Everyone at the dealership was courteous, knowledgeable kind- I will definitely recommend him to anyone looking to bu Rick was an excellent salesman. Everyone at the dealership was courteous, knowledgeable kind- I will definitely recommend him to anyone looking to buy. Thanks Rick! More

Worst Sales Experience ever I am giving VW of Union 1 star, only because there is no option to give 0 stars. This serously may have been the worst sales experience I have ever ha I am giving VW of Union 1 star, only because there is no option to give 0 stars. This serously may have been the worst sales experience I have ever had the misfortune to stumble upon. My son was looking to buy his first car, and was considering a new VW Jetta. When the Salesman asked if he was going to buy tonight, he said that he was planning on buying in a week or two but wanted to test drive the vehicle. The Salesman came back and actually said with a straight face that the manager won't let him take a test drive, because "we just can't go around putting miles on our vehicles. Come back on the day that you want to buy." Anybody that comes in with their father on a Thursday night is obviously not just wasting time, and trying for free joy rides. I promptly told him that I was happy that business was going so well for them that they could afford to lose a customer, and that we would never buy a car from them. I would advise everyone else to stay away as well More

Satisfied Service advisor was very nice But forgetful But service if my car was good Sorry to know Lexxus Aguilar was not there anymore. She was excelle Service advisor was very nice But forgetful But service if my car was good Sorry to know Lexxus Aguilar was not there anymore. She was excellent. More