Tom's Volkswagen of Union

Gave extra effort to ensure that I was satisfied with my new My initial experience at the dealership was problematic however, Nadia Dufaut, Frank Viispisiano and Pasquale Genoa went above and beyond to meet my My initial experience at the dealership was problematic however, Nadia Dufaut, Frank Viispisiano and Pasquale Genoa went above and beyond to meet my expectations. I appreciate their efforts. More

Worse service ever It took 6 weeks to have my vehicle returned to me. The customer service agent lied to me multiple times about my vehicle. . He only called me the 1 It took 6 weeks to have my vehicle returned to me. The customer service agent lied to me multiple times about my vehicle. . He only called me the 1st week. Every time the date that he stated my car would be ready passed, I had to call to get a status. I have never been treated so badly as a customer. More

Review Nadia was great. Very helpful and patient in answering our questions and working with us to provide the best deal and make sure we were happy. Nadia was great. Very helpful and patient in answering our questions and working with us to provide the best deal and make sure we were happy. More

Great service! We walked into the parking lot and immediately greeted by one of the senior management then he led us to our sales person, Rick Farfan. He was fantast We walked into the parking lot and immediately greeted by one of the senior management then he led us to our sales person, Rick Farfan. He was fantastic and helped us with an excellent service. Later on the finance person (sorry I didn’t catch up the gentlemen’s name properly but I learned he used to live in my neighborhood in uptown NYC) also helped us with an excellent work. Just would like to say thank you very much. More

Overall Great Experience We would highly recommend this dealership. Ron and Nadia made the experience of leading a car as pleasant and simple as possible. They took their ti We would highly recommend this dealership. Ron and Nadia made the experience of leading a car as pleasant and simple as possible. They took their time and answered any and every question. My wife and I had. More

Purchase was seamless Not easy to find a dealership that is not pushy and do the old bait and switch with pricing. Very thorough and professional. Would recommend Not easy to find a dealership that is not pushy and do the old bait and switch with pricing. Very thorough and professional. Would recommend More

Very good . Pleasant people place clean I would recommend this dealership and Nadia and frank where excellent I have not met anyone in service but sure they wil . Pleasant people place clean I would recommend this dealership and Nadia and frank where excellent I have not met anyone in service but sure they will be just as good More

Waited too long Came in for tire change ONLY and 3 and a half hours wait time!!! I think the service time should be improcrf significantly. Because of the long wait, Came in for tire change ONLY and 3 and a half hours wait time!!! I think the service time should be improcrf significantly. Because of the long wait, I rated the service below average. More

Good professional service I would recommend to anyone who has or wants a Volkswagen because they specialize. I was there for my oil and fluids changed the wait was around 2 hou I would recommend to anyone who has or wants a Volkswagen because they specialize. I was there for my oil and fluids changed the wait was around 2 hours or so More

Exceptional Customer Service Given It wouldn’t be fair if I didn’t first set the bar by saying I had tried to reach out to Volkswagen of it wouldn’t be fair if I didn’t first set the b It wouldn’t be fair if I didn’t first set the bar by saying I had tried to reach out to Volkswagen of it wouldn’t be fair if I didn’t first set the bar by saying I had tried to reach out to Volkswagen of S*****, NJ, Hannah decided against using their services because the staff was rude and arrogant. My experience here was 100% the opposite. From my very first call, people picked up the phone right away and didn’t stop delivering outstanding service throughout. More