Tom's Volkswagen of Union

After Service My new car has an 1 inch sketched in the back before I got it and a dealer said we r gonna promised to fix it and call you. Never call me and I called My new car has an 1 inch sketched in the back before I got it and a dealer said we r gonna promised to fix it and call you. Never call me and I called so many times they ignored. And I returned two keys my old Volkswagen car but they send me a billing statement with charge for one key. So many times call they r not do anything. So mad. More

Excellent and friendly service The experience was without pressure and overall a pleasant one mostly due to the sales person. Also quick to complete all paperwork. This is my second The experience was without pressure and overall a pleasant one mostly due to the sales person. Also quick to complete all paperwork. This is my second purchase at this dealer and both were positive experiences. More

Sales person was great Artem was great. I cantacted him over the phone first and I knew right away that I wanted to business with him. Always available. Gave me excellent pr Artem was great. I cantacted him over the phone first and I knew right away that I wanted to business with him. Always available. Gave me excellent price . Explained everything. More

Great service and accommodation! Rick was very helpful and patient, and the finance guy was very nice as well. Very clean facility. I got the car that I wanted and very pleased with Rick was very helpful and patient, and the finance guy was very nice as well. Very clean facility. I got the car that I wanted and very pleased with it. My second time with this dealership :) More

Extremely happy with service and customer support This dealership is by far the best one I've ever interacted with. The service professionals are very respectful and courteous every time I've been th This dealership is by far the best one I've ever interacted with. The service professionals are very respectful and courteous every time I've been there. They are upfront with service costs, wait times and potential unknowns on a given job. In addition to the quality of repairs they seem willing to be cost competitive with other service stations/garages. As long as I own a VW I will be coming here. More

Very professional What at first appeared to be a simple repair, became something much larger that ultimately reqired a factory representative to come to the dealership What at first appeared to be a simple repair, became something much larger that ultimately reqired a factory representative to come to the dealership and diagnose. My car was at the shop for almost two months. I was put in a practically new 2017 Passat as a loaner. The dealership and VW customer service stayed in touch with me several times a week to keep me informed. My car drives perfectly. Even when I complained of residual engine odor in the driving compartment, i was told to bring the car in to receive special cleaning inside. I will make an arrangement shortly to do this. At each pass during this difficult process, the Service Mnager was courteous, empathetic, willing to explain every detail and very professional. More

Rim repair I went in because I had a rim that was cracked and causing my tire to go flat. I initially worked with the parts department to make sure that I got I went in because I had a rim that was cracked and causing my tire to go flat. I initially worked with the parts department to make sure that I got the correct rim. He was very helpful and suggested that I have the rim repaired at a lower cost. I left the tire and rim at the shop. (Visit one). I came in on a Saturday to have the repaired rim installed. Within five minutes of leaving the shop the tire was flat. I immediately went back and had my spare put on the car while a solution was found. ( I will count that as visit two even though I had to return). The solution was that I needed a new tire. Several weeks later (after I made a number of calls that were not returned) I went in to have the tire and repaired rim installed. The tech could not find the rim. (Visit three). I went back the next week and finally had the new tire and repaired rim installed. (Visit four). More

inaccurate diagnosis of vehicle Diagnosed vehicle incorrectly three times. Each time I paid for a service that did not fix the issue. Then they put on a part that was not even damag Diagnosed vehicle incorrectly three times. Each time I paid for a service that did not fix the issue. Then they put on a part that was not even damaged. They attempted to make me pay for it, but there was no way that was happening. Finally I went to the shop in Linden. My car is doing lovely now. More

Well done! Cynthia was very professional and helpful. She helped me found a car I wanted in less than 30 minutes. I really appreciated the professional service t Cynthia was very professional and helpful. She helped me found a car I wanted in less than 30 minutes. I really appreciated the professional service that has been provided by the sales team of VW of Union. Thanks. More

Oil change and multi point inspection Competitive price for oil change and multi point inspection. Efficient reception and comfortable waiting room with WiFi, TV, and complimentary coffee Competitive price for oil change and multi point inspection. Efficient reception and comfortable waiting room with WiFi, TV, and complimentary coffee and bagels. I waited less than the time estimated to me by the helpful courteous staff. More