Tom's Volkswagen of Union

Thoughtful, fast - perfect combo The services team were amazing, service at the center was perfect. By the time I left I was already feeling great knowing that the car was in good han The services team were amazing, service at the center was perfect. By the time I left I was already feeling great knowing that the car was in good hand. Both of my cars are serviced here, everyone has always provide great service, and would recommend this service center over most of the others I’ve been to. More

Addressing issues They took the time to rectify the problem, including reaching out to there tech center. Answered all my questions and concerns in a very professional They took the time to rectify the problem, including reaching out to there tech center. Answered all my questions and concerns in a very professional manner More

Mary Beth Lopes was phenomenal in handling this transaction. Please make sure you ask for Mary Beth Lopes when you are looking to make a purchase. She is kind and patient and listens to your needs. She is also v Please make sure you ask for Mary Beth Lopes when you are looking to make a purchase. She is kind and patient and listens to your needs. She is also very quick in getting back to you via email. More

Great experience Staff at Union VW are awesome. I dealt with MaryBeth and she was an amazing sales person. She met all my needs and by far exceeded my expectations, as Staff at Union VW are awesome. I dealt with MaryBeth and she was an amazing sales person. She met all my needs and by far exceeded my expectations, as I have had many car buying experiences however none compare to this one. Highly recommend anyone shopping VW to go here!! Excellent customer service from beginning to end!!!!!!! More

Amazing Bruno is an outstanding employee. He explained everything in detail and was very attentive to our needs. I would recommend Bruno and the dealership to Bruno is an outstanding employee. He explained everything in detail and was very attentive to our needs. I would recommend Bruno and the dealership to friends and family More

Atlas purchase Dec 2017 Rich made the purchase of our new Atlas worth the 40 mile drive to Union VW Great price.....great service. We are first time VW drivers Rich made the purchase of our new Atlas worth the 40 mile drive to Union VW Great price.....great service. We are first time VW drivers More

New Car Purchase Great Price and easy to deal with. Bruno went out of his way to make this deal happen at a great price that worked for me. Great Price and easy to deal with. Bruno went out of his way to make this deal happen at a great price that worked for me. More

Great overall. The staff was professional and helpful at the time of my visit to the dealership. Bruno displayed great energy as well as knowledge of the questions a The staff was professional and helpful at the time of my visit to the dealership. Bruno displayed great energy as well as knowledge of the questions ask of him during my purchase. More

Easy and great staff The staff understood my needs and worked to help get me there. Rick was patient and did whatever he could to help get me the right vehicle for the bee The staff understood my needs and worked to help get me there. Rick was patient and did whatever he could to help get me the right vehicle for the beef price. More

Lack of communication and preparedness I bought a used car under the condition that they replace the cracked front grill. I called to make an appointment and I asked that they please make s I bought a used car under the condition that they replace the cracked front grill. I called to make an appointment and I asked that they please make sure they order the part for the appointment date because I had a limited amount of time to get it fixed. The person on the phone sounded very lackadaisical about it and said "yeah ill just let them know." Without confidence that the piece was ordered I showed up at the appointment and no one knew what I was talking about. They didn't even have the "we owe" paperwork in the system from sales (which is another huge disappointment). After waiting over an hour they said they would order the part, get the paperwork, and call me when the part was in. That night I got a text saying to go in 2 days later that the part would be there. Went in and guess what?....The part still wasn't in. Customer service didn't even know why I showed up. I explained I received a text from him specifically to come. He then suggested I leave the car there and gave me a loaner. Car was ready by the next day. The work was good and they even replaced a faulty tire valve at no charge. Unfortunately, the lack of communication within the dealer as a whole and lacks of professionalism and preparedness is not something I would ever want to deal with again. I went to the service center 3 times unnecessarily. Volkswagen of Union, as a whole, needs to step it up! More