Tom's Volkswagen of Union

Bait and Switch attempts fail by pure chance I went thru TrueCar and got what I thought was a very god deal. When I balked at the $495 Doc Fee, the sales rep said her manager said he'd take it of I went thru TrueCar and got what I thought was a very god deal. When I balked at the $495 Doc Fee, the sales rep said her manager said he'd take it off the invoice. So I'm ready to go their on Monday and it was about 3AM, and I realized they might have sold it. I visit the website and put in Black Tijuan. The car quoted by the sales rep as an R-line with all the features I wanted for an unbelievable price. Here is the letter I wrote to their Pasquale Genova General Sales Manager. Mr. Genova, I wanted to let you know that it was my intention to come and buy the car that Nadia told me was an SEL-R Line Jet-Black. I was just finishing up some work and discovered that the car she told me IN WRITING was a 2019 Tiguan SEL R-LINE Jet- Black 4 Motion is actually just a PLAIN Tiguan that happens to be black, I spent all week speaking with other VW dealers, and I thought I got a great deal, when in reality I got the old bait and switch. This is very disappointing, and thus I won't be coming there on Saturday as planned. I have attached her note which clearly states it was one thing, and purely by chance, I checked and found bold misrepresentation. Just plain bad business. Good Luck sir He wrote back telling to come in Monday Memorial Day and he would make very happy. I did not write back nor did I buy a car from them. This was not a simple clerical error. The VIN was in the reply and the only common term was "Black Paint" or she was too ignorant or inexperienced to know the difference between an R-Line Premium Jet Black and just a black Tijuan is a bait and switch tactic from 50 years ago when I started buying cars. I don't know nor care about their service dept., or loaners, and I guess I never will. I spoke with a VP of customer service today at VW of America in Detroit. He was sympathetic, but it left up to the local rep to deliver my message. We'll see if I ever hear from them again. Given their bad PR over the diesel emissions scandal, you'd think they'd be extra careful. Or maybe they REALLY just don't care, More

Awesome Daniel is our agent. Even though he was just a week in the company he was very nice and helpful and he explained everything that we need know. I also Daniel is our agent. Even though he was just a week in the company he was very nice and helpful and he explained everything that we need know. I also want to mention Nadia was very nice and helpful as well. Thank you so much! I love and I am enjoying my new 🚗. ?????? More

Daughters 1st car My daughter had reached out to Web to the Union VW regarding availability of a Certified Pre-Owned Jetta she had found on-line several month's earlier My daughter had reached out to Web to the Union VW regarding availability of a Certified Pre-Owned Jetta she had found on-line several month's earlier. Unfortunately before we heard back from the dealership, we noticed the car was gone. The salesman Rich R. followed through this request with a short voicemail every couple of weeks, we ignored his messages as we did not see anything of interest on line at Union VW. Union VW is not the closest or most convenient VW dealerships to my home. We had gone to another closer VW dealership and sat down with a salesman to tell him what we were looking for in a CPO Jetta. Subsequent calls to this salesman, always started with reminding him that we spoke before, and what we were looking. When I found a car of Interest at Union VW, We reached out to Rich R. and made arrangements to see, test drive and ultimately purchase this vehicle from Union VW. Everyone was helpful and made the test drive and purchase go smoothly. I have already recommended the Union VW, the salesman Rich R., as well as a CPO Jetta to friends as a good safe reliable affordable option for their son's car. More

Door switches VW of Union flexible scheduling, fast service, reasonable pricing. Dave Mandeville was extremely helpful with all aspects of my visit the whole VW tea VW of Union flexible scheduling, fast service, reasonable pricing. Dave Mandeville was extremely helpful with all aspects of my visit the whole VW team was pleasant and helpful, I would use VW of Union again. also the parts counter person was knowledgeable and helpful (sorry I don’t remember his name). More

Incredible Customer Service! Everyone is so helpful! They went out of their way to make sure my car got the attention that it needed, it’s now ready to hit the road! So happy with Everyone is so helpful! They went out of their way to make sure my car got the attention that it needed, it’s now ready to hit the road! So happy with my choice to continue service with VW of Union!! They’re the BEST! More

Used car search I was looking for a particular vehicle and this dealer had exactly what I wanted. I was willing to drive a distance. At first I had my eye on one, I was looking for a particular vehicle and this dealer had exactly what I wanted. I was willing to drive a distance. At first I had my eye on one, and then an even better vehicle was a available. I am thoroughly thrilled with my car and purchasing was extremely easy, with really no stress involved. I wish this dealership were closer to me. More

Great experience Had a great experience at the dealership. Everyone was honest, up front and swift service. I would recommend this dealership to anyone else I know loo Had a great experience at the dealership. Everyone was honest, up front and swift service. I would recommend this dealership to anyone else I know looking for a car. More

Love VW of Union Great experience at Volkswagen of Union would definitely recommend this dealer to my friends and family Was down here from the military on leave was Great experience at Volkswagen of Union would definitely recommend this dealer to my friends and family Was down here from the military on leave was not expecting to buy a car but because of these great people I did end up buying a car thank you very much Volkswagen of Union More

Great Experience Danny was great. Very knowledgeable. He knew a lot about the car and showed me how everything works. It was pretty late in the evening once we reached Danny was great. Very knowledgeable. He knew a lot about the car and showed me how everything works. It was pretty late in the evening once we reached a deal, but he did everything in his power to expedite the closing process. Would highly recommend Danny. More