Tom's Volkswagen of Union - Service Center

Excellent communication skills! Ed Gonzalez took over the lead role in servicing a pre-owned vehicle that I bought for my daughter from another dealership. Part of the work was cove Ed Gonzalez took over the lead role in servicing a pre-owned vehicle that I bought for my daughter from another dealership. Part of the work was covered by the original dealership. Ed ensured that I was charged fairly for the balance of the work after collecting the warranted work for his employer. He returns calls and emails politely and promptly. More

atlas check-up The staff is very knowledgeable - they took care of recalls before I received the notice in the mail. Quick turnaround. Car looked great when I pick The staff is very knowledgeable - they took care of recalls before I received the notice in the mail. Quick turnaround. Car looked great when I picked it up. More

Service They have a friendly and wonderful staff. Fast and thorough service. I will always fo there for anything and i can call and they are very quick in res They have a friendly and wonderful staff. Fast and thorough service. I will always fo there for anything and i can call and they are very quick in resolving any questions or problems. More

Eddie Gonzalez provides excellent customer service My experience with the service department was a pleasant one. Eddie provided updates and delivered as promised. My issue was resolved and my car was r My experience with the service department was a pleasant one. Eddie provided updates and delivered as promised. My issue was resolved and my car was returned looking like new More

Perfect experience All the issues I had with my vehicle have been addressed. As usual, service staff took care of my concerns. While the car was in service, I was able t All the issues I had with my vehicle have been addressed. As usual, service staff took care of my concerns. While the car was in service, I was able to drive a loaner car. More

Recall I visited for a recall and had a pleasant experience. They took me on time and had it done when they told me it would be done. I visited for a recall and had a pleasant experience. They took me on time and had it done when they told me it would be done. More

Service Eddie was great, very friendly and attentive. He said I would be out of there within the max of the hour as and he kept his word. Also made sure every Eddie was great, very friendly and attentive. He said I would be out of there within the max of the hour as and he kept his word. Also made sure everything was okay before letting me exit the premises. More

Received a recall letter from Volkswagen The person who oversaw my service was very knowledgeable and provided me with lots of information. He also pointed out a bolt in one tire and 3 bald t The person who oversaw my service was very knowledgeable and provided me with lots of information. He also pointed out a bolt in one tire and 3 bald tires on my car, which I agreed to replace while I was there. Even gave me the newest tire to take home with me so icwouldn’t Have to use the “donut” More

New ca delivered with outstanding recall I picked up my car a week after I purchased it. A week later, I had to come in because the check engine light was on. I was told they fixed it by Se I picked up my car a week after I purchased it. A week later, I had to come in because the check engine light was on. I was told they fixed it by Servicing a recall for a software update. Why wasn’t that recall serviced before I took possession. But that wasn’t even the problem, there was actually a defective condenser. They did not find that when they serviced the recall; I had to bring the car back for a scheduled appointment again, because of the check engine light, and wait 3 days before getting the car back. Couldn’t that have been diagnosed the first time?! More

relatively quick...always professional provided loaner, not a long wait and done as expected for pick up later the same day. People are pleasant and knowledgeable....and I like the waitin provided loaner, not a long wait and done as expected for pick up later the same day. People are pleasant and knowledgeable....and I like the waiting area!!! It was a recall service so no fees You demanded an answer re who i dealt with and I really have no idea....so i just checked off the one with the picture...looks like it may have been him that i s/w when i picked up the car--- Nadia sold me my car and I was very happy with her in that process so I figured i would mentiion it. More