Tom's Volkswagen of Union - Service Center

Great experience, will recommend in the future. David was really great and very helpful! Answered all my questions and the service was done very quickly. Had my car back within a day. Thanks again! David was really great and very helpful! Answered all my questions and the service was done very quickly. Had my car back within a day. Thanks again! More

They messed my car up. I will never recommend this dealership to anyone because they messed my car up and didn’t take responsibility for any of it... I had to have a tow tru I will never recommend this dealership to anyone because they messed my car up and didn’t take responsibility for any of it... I had to have a tow truck remove my car for that dealership to another... they didn’t offer help or anything... they even laughed at me when the tow truck removed my car from that dealership. I WILL NEVER RECOMMEND NO ONE TO THIS DEALERSHIP. More

My car was repaired with speed I brought my car in due to a check engine problem and quickly discovered that the oil tank cap had fallen off. I was happy that the car was cleaned up I brought my car in due to a check engine problem and quickly discovered that the oil tank cap had fallen off. I was happy that the car was cleaned up, oil change was done, and the cap was replaced within one day. The representative was kind and courteous. All questions were answered to my satisfaction. The service waiting area was clean and comfortable with complimentary coffee. Overall the experience was pleasant and efficient. More

Great communication the entire time. Service manager is there to please! Plus the car wash after every service is a nice touch! The waiting area is clean too the entire time. Service manager is there to please! Plus the car wash after every service is a nice touch! The waiting area is clean too More

quick and easy I went in for a recall and to get an oil change and I was in and out quickly and the staff made my visit easy and they were very courteous. Waiting ar I went in for a recall and to get an oil change and I was in and out quickly and the staff made my visit easy and they were very courteous. Waiting area was clean and coffee and muffins, bagels were provided at no expense. More

MY SERVICE Great service, knowledgable and affable representatives. I was in and out in a timely manner. In formed in writing of the work performed, and received Great service, knowledgable and affable representatives. I was in and out in a timely manner. In formed in writing of the work performed, and received suggestions regarding recommended services. A job well done. More

Oil Change My Tiguan is due for oil change service...I got scheduled right away the following day. Thank you for your great, prompt. and friendly service! My Tiguan is due for oil change service...I got scheduled right away the following day. Thank you for your great, prompt. and friendly service! More

Service Very impressed with service department. From checking in to meeting with my service writer. Wait area was immaculate with free coffee and bagels. Serv Very impressed with service department. From checking in to meeting with my service writer. Wait area was immaculate with free coffee and bagels. Service writer kept me informed on the progress of my car. Very enjoyable experience. More

VW Union Service Review The Volkswagen Service in Union helped me fixed my car in no time. My car had an engine problem on Tuesday and the Volkswagen closest to my location t The Volkswagen Service in Union helped me fixed my car in no time. My car had an engine problem on Tuesday and the Volkswagen closest to my location told me that I had to wait until the following Monday for them to take a look at my car. I called the VW Service in Union and they work with me at every step of the way until my car was fixed. They are very reliable and respectful. They are eager to help. They are willing to find the best solution to fix your car and get you back on the road safely. More

Good service but lacks follow-up Had many of my services done here. Follow-up on my questions are not always done in a timely manner. I’m still waiting for the answer to my last que Had many of my services done here. Follow-up on my questions are not always done in a timely manner. I’m still waiting for the answer to my last questions which I raised two weeks ago. More