Tom's Volkswagen of Union - Service Center

Car Service The service was excellent and the service person kept me apprised of the issue with my tire should a need a new tire in the near future. Excellent se The service was excellent and the service person kept me apprised of the issue with my tire should a need a new tire in the near future. Excellent service and communication. More

Awesome The whole Staff was awesome! From the valet check-in guy to the front desk, the mechanics! There was 1 person who was outstanding with there customer The whole Staff was awesome! From the valet check-in guy to the front desk, the mechanics! There was 1 person who was outstanding with there customer service. From beginning to the end! Ms Victoria made my whole experience there outstanding. She’s a keeper! You guys always transfer the good 1’s!! She needs to stay to give that excellent service us customers who struggle financially a Lil the attention and time we need to keep us coming back and not going to side shops. More

Great service Always a pleasure to come here for whatever service is needed. Staff is very friendly and courteous. Got my car back cleaner than it was when I brou Always a pleasure to come here for whatever service is needed. Staff is very friendly and courteous. Got my car back cleaner than it was when I brought it in. More

My Service Center Review Sept. 5, 2018 I gave the rating that I did based on Ed's exceptional customer service. He made sure I knew what was and was not going on with my car. He even went I gave the rating that I did based on Ed's exceptional customer service. He made sure I knew what was and was not going on with my car. He even went the extra mile to show me the actual damaged parts and give an explanation. More

No results. Still charged They were not able to fix my car. Still charged me $219 for diagnostic fees. Never heard about this in any dealership or car service. This is a red fl They were not able to fix my car. Still charged me $219 for diagnostic fees. Never heard about this in any dealership or car service. This is a red flag for me for VW delaer/sale service. I am completely unsatisfied. I demand full reimbursement. More

Return for parts ordered I was called about a part ordered on a recall. They got me right in and fixed another recall issue. They also fixed another problem I had that I told I was called about a part ordered on a recall. They got me right in and fixed another recall issue. They also fixed another problem I had that I told them about when I got there. They also got me out at the time I needed to be done by. Excellent service from them. More

Recall on Tiguan Great service. Service employees xplained recall clearly and worked on car in a timely manner. Car even came back cleaner than how I left it. Great service. Service employees xplained recall clearly and worked on car in a timely manner. Car even came back cleaner than how I left it. More

Red devyl I took my vehicle in for an engine problem and they did a awesome job. I can tell you that the only thing that kept me at ease was my service agent Vi I took my vehicle in for an engine problem and they did a awesome job. I can tell you that the only thing that kept me at ease was my service agent Victoria she is great. I would recommend you speaking with Victoria she keeps you up to date with everything More

Excellent Service The service was excellent and they made sure to keep my car locked and safe. Mary made sure that I didn't get charged twice for my key programming. Ev The service was excellent and they made sure to keep my car locked and safe. Mary made sure that I didn't get charged twice for my key programming. Everyone in the service area helped me tape my car door More

It was great I have given this review because the team at this facility is truly a wonderful group of hard-working, knowledgeable professionals that are very helpf I have given this review because the team at this facility is truly a wonderful group of hard-working, knowledgeable professionals that are very helpful. More