Tom's Volkswagen of Union - Service Center

Life savers! Could not get the lug nuts off my tire for the life of me, called and Ed quickly assisted me and was able to fit me in. Mechanics worked their magic a Could not get the lug nuts off my tire for the life of me, called and Ed quickly assisted me and was able to fit me in. Mechanics worked their magic and fixed my stripped wheel lock. Life savers. Friendly people would reccomend 10/10 good prices tool More

Exceptional Customer Service Ed was extremely helpful and courteous. He called me throughout the process of getting my car towed to your service center, and getting the repairs co Ed was extremely helpful and courteous. He called me throughout the process of getting my car towed to your service center, and getting the repairs completed. Ed kept me informed along the way, which lessened my anxiety. More

Friendly staff The staff was friendly and professional. My routine service was performed in an hour which was reasonable. The free car wash was better than I expecte The staff was friendly and professional. My routine service was performed in an hour which was reasonable. The free car wash was better than I expected. New management seems to be doing a great job. More

Great people fast service Manager at the front desk did a great job highly recommended. Got me out as fast as possible and was very specific with pricing in the details of what Manager at the front desk did a great job highly recommended. Got me out as fast as possible and was very specific with pricing in the details of what needed to be done. More

Quick, friendly and professional From the service provided to the service center itself, VW of Union ROCKS! Friendly employees who explained everything clearly. Accommodated my reques From the service provided to the service center itself, VW of Union ROCKS! Friendly employees who explained everything clearly. Accommodated my request to expedite service due to a last-minute emergency at work. More

Service I brought my car back in on 8/20 because it was still leaking. A second leak was detected but they’d need to hold my car until the part came in on 8/2 I brought my car back in on 8/20 because it was still leaking. A second leak was detected but they’d need to hold my car until the part came in on 8/21. I called on 8/21 and was told the part was in transit and I’d get a call back Wednesday morning. I received no call so at 3:00 on Wednesday I called and was told my point person was too busy to come to the phone and she’d call me back. I asked to speak to someone else just to get a status but was told only she could help. I never heard another word until Monday at 3:00. I kept the loaner for the full 8 days. I’m not upset that it took so long but it would have been nice if I was kept up to date by someone if my contact person was having personal issues and not in the shop. More

Great Service The Service Advisor (ERMINDA) is exceptional, highly result oriented. She ensured that the faults in my car when identified were fixed in quick time.T The Service Advisor (ERMINDA) is exceptional, highly result oriented. She ensured that the faults in my car when identified were fixed in quick time.Thank you More

Excellent service , excellent follow up. I had brought my car for 2 safty recalls. I brought my car the day before, got a loaner, next day I got call that my car was re , excellent follow up. I had brought my car for 2 safty recalls. I brought my car the day before, got a loaner, next day I got call that my car was ready for pick up. Got my car nack cleaned inside and outside More

Customer care is superb Union VW service centre has some of the best customer service I’ve ever experienced at a dealership. They go out of their way to make my experience ef Union VW service centre has some of the best customer service I’ve ever experienced at a dealership. They go out of their way to make my experience effortless and fast. The ladies at the front desk even remembered me from last time! More

Tire air light came on the moment I left my first service Very unhappy that I have tried to get in touch with someone at your location and have been unsuccessful. I went a whole year and the light magically t Very unhappy that I have tried to get in touch with someone at your location and have been unsuccessful. I went a whole year and the light magically turns on the moment I leave. I tried to put air in the tires nothing changed and I am not spending the time to come back for you to look at it. I plan to post on social media to stay away! More