Tom's Volkswagen of Union - Service Center

Helped me replace. Tire and run diagnostics It was a great visit this place is very personable and they work fast getting your car in and out quick. 10/10 would recommend It was a great visit this place is very personable and they work fast getting your car in and out quick. 10/10 would recommend More

Service Charcoal Filter The center was busy on Saturday, i didnt get a copy of the work performed on my car and the problem still exists. I now have to go back and need a ren The center was busy on Saturday, i didnt get a copy of the work performed on my car and the problem still exists. I now have to go back and need a rental car which arent readily available. More

Not so pleased. It seemed they almost forgot about me, tow hours for a oil change. To top it off when they were done and called me they brought out the wrong car. It seemed they almost forgot about me, tow hours for a oil change. To top it off when they were done and called me they brought out the wrong car. More

Good service I was having the service with Reydel VW as it was not closer to my home but not satisfied with their service. However with this dealership, they do qu I was having the service with Reydel VW as it was not closer to my home but not satisfied with their service. However with this dealership, they do quality work and I have no complains with them. More

Treated well and they went the extra step I need an emergency repair (this was not the dealer where I leased my car). they were very accommodating and went out of their way to help I need an emergency repair (this was not the dealer where I leased my car). they were very accommodating and went out of their way to help More

Just good service This place is very clean. Professional and courteous. Handled tithe issues in a timely manner. Honest about wait time and availability of loaners. Wou This place is very clean. Professional and courteous. Handled tithe issues in a timely manner. Honest about wait time and availability of loaners. Would definitely revisit in the future. More

Worst experience ever Went there for 4 things fixed only one and had car 3 weeks. No loner available despite being promised hello linden Volkswagen because union sucks Went there for 4 things fixed only one and had car 3 weeks. No loner available despite being promised hello linden Volkswagen because union sucks More

Have only had poor experiences with the service dept We bought a new Atlas in October 2018. We brought it in for a minor repair to the bumper (hit a rock buried in the snow). We'd also requested to hav We bought a new Atlas in October 2018. We brought it in for a minor repair to the bumper (hit a rock buried in the snow). We'd also requested to have it checked for leaks as it was clearly leaving oil spots in the driveway. The car was at the dealership for 2-3 days before they suggested we pick it up since the replacement part was not yet available. A day or two later we were notified the part came in, and we had to bring the car BACK to the dealership. This dealership does not offer loaner vehicles. In all, it took more than a week to get a small panel on the bumper repaired. We were told there were no leaks. This past week, the car broke down (only has 10k miles on it). It turns out an oil leak led to the serpentine belt breaking. The mechanic at the dealership where the repairs were done (not the same as this Union dealership) confirmed a leak causing this kind of break down should have been easy to notice. I also went in person to the Union service center, and a staff member also suggested a leak like this would have been easy to find. I'm doubtful the car was ever actually checked for a leak in the first place. When I asked to speak to a manager about this issue (on a Friday at midday), the staff mentioned the manager wouldn't be in until Tuesday the following week. I've yet to have an experience with this service department that even met the basest of expectations. More

Cleanliness Service advisor is not welcoming tried to shoo me away even tho i told he a got appointment, car was returned with oil dripping in the engine and oil Service advisor is not welcoming tried to shoo me away even tho i told he a got appointment, car was returned with oil dripping in the engine and oil marks in the hood of my car , not happy with my visit was expecting more from a dealership like this . More

Worse service ever It took 6 weeks to have my vehicle returned to me. The customer service agent lied to me multiple times about my vehicle. . He only called me the 1 It took 6 weeks to have my vehicle returned to me. The customer service agent lied to me multiple times about my vehicle. . He only called me the 1st week. Every time the date that he stated my car would be ready passed, I had to call to get a status. I have never been treated so badly as a customer. More