Tom's Volkswagen of Union - Service Center

Horrible never again I had the worst experience ever... All they wanted to do is force you to buy a vehicle and the rest is zero total failure in customer service even th I had the worst experience ever... All they wanted to do is force you to buy a vehicle and the rest is zero total failure in customer service even the GM is a liar It took them almost 2 months to pay off a car I have traded in More

Service Dennis and Victoria are exceptional people and really make going through any type of service situation a delight. THANKS GUYS!!! I absolutely send any Dennis and Victoria are exceptional people and really make going through any type of service situation a delight. THANKS GUYS!!! I absolutely send anyone who asks me where a good service department is. Cheers More

Tired service I have problem with my tire later at night was a nail inside was nesting at service not helpful looks they are stress out don't work front desk if don I have problem with my tire later at night was a nail inside was nesting at service not helpful looks they are stress out don't work front desk if don't know how to explain a customer More

Great service Had me in there less than the expected time and were great the whole time and very thorough. Definitely will return very soon. Also loved that they wa Had me in there less than the expected time and were great the whole time and very thorough. Definitely will return very soon. Also loved that they washed the car. More

Great help and very informative Ed Gonzalez was a tremendous help and also explained my warranty and coverage plan in full detail. Service was fast, quick and answered all my questio Ed Gonzalez was a tremendous help and also explained my warranty and coverage plan in full detail. Service was fast, quick and answered all my questions throughly. More

Pleasant yet efficient Pleasant service representatives and helpful staff. I would suggest this service site to my friends and family. Victoria was the BEST!!!! She was k Pleasant service representatives and helpful staff. I would suggest this service site to my friends and family. Victoria was the BEST!!!! She was knowledgeable and well spoken...Her customer service should be use to train others. Thank you! More

Great service I took my car for the 20k mikes service this week, I didn’t have an appointment for it, but luckily they fit me in and took care of everything of me. I took my car for the 20k mikes service this week, I didn’t have an appointment for it, but luckily they fit me in and took care of everything of me. More

Excellent experience It was a pleasure to be treated to a first class service dept. From the minute I pulled into the service area I was greeted with a smile even before I It was a pleasure to be treated to a first class service dept. From the minute I pulled into the service area I was greeted with a smile even before I could get out of my car. Then once I was inside at the service desk everyone one there was very pleasant to deal with . They took care of me like I was the only customer that they had that day. Even gave me a online coupon to use to get $10 off my service. I was in and out of the service dept in about 90 minutes and they even washed and vacuumed my car for free. I am looking forward to going back for future service. More

Oil change My experience was so pleasant because of Eddie my service rep. Polite ,concerned and very personally accommodating to me. He saw I was waiting for a f My experience was so pleasant because of Eddie my service rep. Polite ,concerned and very personally accommodating to me. He saw I was waiting for a friend to pick me up and offered me a seat where I could see the front door. Called when my service was complete and told me it would be washed and waiting for me .Eddie is a very nice professional young man and an asset to your business . More

Friendly service I was taken care of completely and treated so well. From the manager to the valet everyone was there to help me to the fullest of their ability. I was taken care of completely and treated so well. From the manager to the valet everyone was there to help me to the fullest of their ability. More