Tom's Volkswagen of Union - Service Center

SCHEDULED MAINTENANCE Service was performed quickly and professionally. Front desk personnel was friendly and informative. I especially appreciate the "quiet section" in t Service was performed quickly and professionally. Front desk personnel was friendly and informative. I especially appreciate the "quiet section" in the waiting room, away from the TV! Also, free wifi is also a big plus. Finally, I like the Inspection Checklist - gives a comprehensive rundown of everything that was checked., including the wear on the tires. All in all, a very good experience. More

Service on my car was done efficiently and effectively. I frequent this Service center often and always receive effective service treatment. Friendly and courteous customer service. A loaner car was given a I frequent this Service center often and always receive effective service treatment. Friendly and courteous customer service. A loaner car was given as needed also, which is important when you need it. I appreciate the manager Dennis Benedito, who took the time to listen to my concerns. More

Fast friendly professional I visited the service center for the first time last week for a quick oil change and to ask a few questions. The staff was beyond helpful and patient. I visited the service center for the first time last week for a quick oil change and to ask a few questions. The staff was beyond helpful and patient. They answered all my questions and were very helpful as far helping me decide what services my vehicle did need. It’s very nice to deal with a staff that’s friendly and honest and not concerned with selling you extras. Would definitely return with confidence! More

Very courteous and helpful I haven't been to this dealership in a while but recently I went back to get an oil change. My service advisor is Victoria and she is most helpful and I haven't been to this dealership in a while but recently I went back to get an oil change. My service advisor is Victoria and she is most helpful and a pleasure to talk to. I recommend this dealership simply because if their customer service. A+ More

Excellent service Eddie was great! He got me set up quickly and the repairs were promptly carried out. I had to travel soon and union volkwsawagen delivered. Eddie was great! He got me set up quickly and the repairs were promptly carried out. I had to travel soon and union volkwsawagen delivered. More

Professional Erminda was a very prompt and professional staff at Volkswagen and attended to me in the best way. She would advise me how long my stay would be and k Erminda was a very prompt and professional staff at Volkswagen and attended to me in the best way. She would advise me how long my stay would be and kept checking in on me. She also sent me information I needed for my next visit. I was well pleased with the service from Erminda and it makes me have no issues with coming back. More

Excellent every time!!! So far each time I’ve brought my car for service, it has been a pleasant experience. The Customer Service is great and they are very knowledgeable a So far each time I’ve brought my car for service, it has been a pleasant experience. The Customer Service is great and they are very knowledgeable answering questions. And the wait is never long. More

GOOD CUSTOMER SERVICE It was a good experience. The wait can be frustrating at times, but the staff does a good job of communicating with its clients. As I wrote in previou It was a good experience. The wait can be frustrating at times, but the staff does a good job of communicating with its clients. As I wrote in previous reviews, I wish they would be able to provide loaner vehicles for lengthier service visits in order to conveniently ease people's busy schedule. More

There when I needed them We had an coil go and on our 2013 CC. when we were on the parkway and lost power last Saturday. We limped to VW of Union and they took us in and repai We had an coil go and on our 2013 CC. when we were on the parkway and lost power last Saturday. We limped to VW of Union and they took us in and repaired the problem with no problem or delay. We were on our way in less than 1 hour. Thanks so much to Denny and the gang at VW of Union. More

Recall The service was really smooth and the allotted time that was said was accurate. I enjoyed the quiet room, popcorn, coffee and other amenities. Good ex The service was really smooth and the allotted time that was said was accurate. I enjoyed the quiet room, popcorn, coffee and other amenities. Good experience ... I would hope they would send coupons to their customers as well More