Tom's Volkswagen of Union - Service Center

Pleasant Ed in the service department was very helpful and informational. Nice guy. I would definitely return. Overall everyone was kind. Thank you, Lawerence Ed in the service department was very helpful and informational. Nice guy. I would definitely return. Overall everyone was kind. Thank you, Lawerence Layton See you soon. More

Check engine light I’ve visited this center a couple times - and every experience has been very positive. Issues always resolved w/o any problems, staff is very courteo I’ve visited this center a couple times - and every experience has been very positive. Issues always resolved w/o any problems, staff is very courteous and the facility is spacious, clean and inviting. I bring the kids along (not by choice) and they always enjoy it. Keep up the good work. More

Great experience, as always! Union VW has been my dealership for over 5 years. I don’t have any complaints. The service is always professional and friendly. I always recommend the Union VW has been my dealership for over 5 years. I don’t have any complaints. The service is always professional and friendly. I always recommend the dealership to others. More

Disorganized mess! Unenthusiastic people when you first pull in for service . People don't know how to smile? Once inside the staff was a little friendlier but it seemed Unenthusiastic people when you first pull in for service . People don't know how to smile? Once inside the staff was a little friendlier but it seemed like no one knew what was going on. Poor communication skills and very chaotic. Don't think I'll be going back, I don't know much about cars and I felt neither did they . Not very reassuring. More

Best customer service ever! I could not believe the customer service I received from Victoria. She knew the car was my daughter's, who would be driving it to her new home in Atl I could not believe the customer service I received from Victoria. She knew the car was my daughter's, who would be driving it to her new home in Atlanta, and she made sure it was 100% ready for that ride. In addition to the warranty work I was having done, they also completed the work on the two recalls on the car. This will save my daughter from having to go to a dealer in Atlanta. More

10K service The associate addressed all my concerns and explained in detail the recall work that was done also. Overall very professional approach and I am extre The associate addressed all my concerns and explained in detail the recall work that was done also. Overall very professional approach and I am extremely happy with the support More

10000 mile service I was pleased with the service of the car and the friendliness of the service assistance. I would recommend this service headquarters to others. Th I was pleased with the service of the car and the friendliness of the service assistance. I would recommend this service headquarters to others. Thank you More

Very concerned advisors The service advisors listen, very polite and most of all transparent. They don't try to sell you more than what's required.. They try to get you in an The service advisors listen, very polite and most of all transparent. They don't try to sell you more than what's required.. They try to get you in and out. More

Service The service was timely. The ladies were nice and gave good customer service. I would recommend coming on a Saturday morning with an appointment for be The service was timely. The ladies were nice and gave good customer service. I would recommend coming on a Saturday morning with an appointment for best results. More

iWork an my car On 06/26/2018 brings my car at that dealership I field at home every one was very nice like never before this is the way to get business and repeat cu On 06/26/2018 brings my car at that dealership I field at home every one was very nice like never before this is the way to get business and repeat customer definitely I be back if I get any problem I hope not thank again and keep smiling More