Tom's Volkswagen of Union - Service Center

Good professional service I would recommend to anyone who has or wants a Volkswagen because they specialize. I was there for my oil and fluids changed the wait was around 2 hou I would recommend to anyone who has or wants a Volkswagen because they specialize. I was there for my oil and fluids changed the wait was around 2 hours or so More

Exceptional Customer Service Given It wouldn’t be fair if I didn’t first set the bar by saying I had tried to reach out to Volkswagen of it wouldn’t be fair if I didn’t first set the b It wouldn’t be fair if I didn’t first set the bar by saying I had tried to reach out to Volkswagen of it wouldn’t be fair if I didn’t first set the bar by saying I had tried to reach out to Volkswagen of S*****, NJ, Hannah decided against using their services because the staff was rude and arrogant. My experience here was 100% the opposite. From my very first call, people picked up the phone right away and didn’t stop delivering outstanding service throughout. More

Door switches VW of Union flexible scheduling, fast service, reasonable pricing. Dave Mandeville was extremely helpful with all aspects of my visit the whole VW tea VW of Union flexible scheduling, fast service, reasonable pricing. Dave Mandeville was extremely helpful with all aspects of my visit the whole VW team was pleasant and helpful, I would use VW of Union again. also the parts counter person was knowledgeable and helpful (sorry I don’t remember his name). More

Incredible Customer Service! Everyone is so helpful! They went out of their way to make sure my car got the attention that it needed, it’s now ready to hit the road! So happy with Everyone is so helpful! They went out of their way to make sure my car got the attention that it needed, it’s now ready to hit the road! So happy with my choice to continue service with VW of Union!! They’re the BEST! More

quality service I stopped in with a vehicle status alert, they dealt with it quickly and explained everything clearly. Will certainly go there again in the future. We I stopped in with a vehicle status alert, they dealt with it quickly and explained everything clearly. Will certainly go there again in the future. We just moved to the area and I am very happy this is my new VW local service center. More

Great The guys at this dealer were great made us feel like we were needed made us feel very Important everyone we encountered were friendly and polite The guys at this dealer were great made us feel like we were needed made us feel very Important everyone we encountered were friendly and polite More

Service centers Thanks David for your help greet comstmer service as always very helpful and caring I really appreciate. Thank you all of you . Outstanding job to Thanks David for your help greet comstmer service as always very helpful and caring I really appreciate. Thank you all of you . Outstanding job to all of you . More

First and good experience. Very satisfied with the curtsy and professionalisms of the service department assistants, very nice amenities and comfortable waiting room, a very fri Very satisfied with the curtsy and professionalisms of the service department assistants, very nice amenities and comfortable waiting room, a very friendly environment. Enjoyed the experience. More

Disappointed I went in for a tire replacement under my tire and wheel warranty and the service rep told me that the warranty company would only cover a portion of I went in for a tire replacement under my tire and wheel warranty and the service rep told me that the warranty company would only cover a portion of it, but she did not have a good reason why. When I asked her if she could work with them on my behalf and try to get them to cover the whole thing, she told me no and said that I would have to call them to ask. I called the company right there and then and they ended up matching the price that the service center was quoting. I am incredibly disappointed that the service rep could not do this basic customer service function on my behalf. At this time, I am not certain that I would go back to this service center unless it is demonstrated to me that I will be treated better moving forward. More

Great service center Always clean, always courteous and convenient times available for the services. Facilities are good with WiFi, quiet room, coffee, water, bathrooms, v Always clean, always courteous and convenient times available for the services. Facilities are good with WiFi, quiet room, coffee, water, bathrooms, vending machines and a store. More