Tom's Volkswagen of Union - Service Center

They didn’t do a good job They didn’t dry the car well after the wash and my gas tank froze and I had to pry it open to get gas now the sponge is damaged. I’m not happy about t They didn’t dry the car well after the wash and my gas tank froze and I had to pry it open to get gas now the sponge is damaged. I’m not happy about that. More

I will never buy a VW again! I feel that I was given an outrageous price to fix my car just so I would go trade it in. VW cars don’t last or have any value after you leave the Lot I feel that I was given an outrageous price to fix my car just so I would go trade it in. VW cars don’t last or have any value after you leave the Lott. buy a Honda. More

Satisfied Service advisor was very nice But forgetful But service if my car was good Sorry to know Lexxus Aguilar was not there anymore. She was excelle Service advisor was very nice But forgetful But service if my car was good Sorry to know Lexxus Aguilar was not there anymore. She was excellent. More

Great! I had a great experience. They checked me in in under 5 minutes. They had coffee and bagels available and they offered me a ride home on their shuttle I had a great experience. They checked me in in under 5 minutes. They had coffee and bagels available and they offered me a ride home on their shuttle. More

Exceptional customer service The Union Volkswagen service department is highly efficient. The customer service staff is professional and courteous. They completed the work on my v The Union Volkswagen service department is highly efficient. The customer service staff is professional and courteous. They completed the work on my vehicle in a timely manner and their rates are reasonable. More

Have a bulb replaced They are always quick and understanding of my time there.The waiting area is very clean and comfortable.Everyone is very accommodating and explain in They are always quick and understanding of my time there.The waiting area is very clean and comfortable.Everyone is very accommodating and explain in detail work being done. More

VW service Professional and friendly service. Work was performed as promised. Every effort was made to get the work done on timely manner due to unforeseen cir Professional and friendly service. Work was performed as promised. Every effort was made to get the work done on timely manner due to unforeseen circumstances. More

Very Professional Excellent customer service, thoughtful care. I appreciate they take the time to talk and explain everything I need to know about the status of the ca Excellent customer service, thoughtful care. I appreciate they take the time to talk and explain everything I need to know about the status of the car. The service department feels more like a dealership than a maintenance department. Comfortable chairs and amenities. The entire staff are friendly and professional. Couldn't ask for better. More

Too slow I normally wouldnt recommend dealers for simple oil changes. Estimated time for service was between 45 mins and an hour. Service took 2 hours to compl I normally wouldnt recommend dealers for simple oil changes. Estimated time for service was between 45 mins and an hour. Service took 2 hours to complete. I was extremely late for work as a result. More

Annual and or first serve visit 1 hour was my wait time during which I spent time in the service area in the private room. Waiting for the completion of service I was offered a car w 1 hour was my wait time during which I spent time in the service area in the private room. Waiting for the completion of service I was offered a car wash but it was raining that day so I received a promise to wash on any other day. More