Tom's Volkswagen of Union - Service Center

bad service experince at vw union service center. 1st up the recall fix took 6 hours. i wasnt offered a loaner vehicle or drop and or a pick up from my place, which is around 20 miles. i had to spend 1st up the recall fix took 6 hours. i wasnt offered a loaner vehicle or drop and or a pick up from my place, which is around 20 miles. i had to spend 70$ on unber to fix a company recall. Post the recall fix, i found black grease stains on the roof from inside the car. wow! some standards. i told them of a brake issue i have been having.. instead of taking time to understand it, i was hurried out since it was closing time for them. the delearship didnt even wash the car properly before they handed it out to me. More

2.5 Hour Oil Change I had a scheduled oil change for 12:30pm on a Tuesday afternoon which turned into 2.5 hours later. Very unhappy with the service. Luckily my oil chang I had a scheduled oil change for 12:30pm on a Tuesday afternoon which turned into 2.5 hours later. Very unhappy with the service. Luckily my oil change came at no charge. However, I was told my tires were aligned and no mention of that on my paperwork. I was also given a note about an oil leak but no one spoke to me about these concerns. This was my first and very much so last time coming to this service department. More

Great service!! Impressed by new management My recent experience at VW union far surpassed my past experiences. They were diligent with updates, and diagnosed the issue fast and efficiently. The My recent experience at VW union far surpassed my past experiences. They were diligent with updates, and diagnosed the issue fast and efficiently. They even traveled to another dealer to obtain a critical part for the repair to ensure I would leave the center safely that day. I appreciate the level of care and commitment they afford their customers. More

Recall service appointment and questions answered Have been in for service three times and continue to find that all of the team are friendly polite and helpful. I also appreciate the follow up phone Have been in for service three times and continue to find that all of the team are friendly polite and helpful. I also appreciate the follow up phone call after service is performed. More

Love this dealership Knowledgeable and friendly staff... Fast service turnaround for all our cars. Flexibility for service with our hectic daily schedules. Love the p Knowledgeable and friendly staff... Fast service turnaround for all our cars. Flexibility for service with our hectic daily schedules. Love the pick up and drop off service also More

Process was explained and estimated time was for completion. Very pleased with service and explanation of what needed to be done on the car and the time it would take to finish the task.. Very pleased with service and explanation of what needed to be done on the car and the time it would take to finish the task.. More

Oil change I was very pleased with my recent visit at union VW service. Ed was very helpful and specific about the work done on my Tiguan. Would recommend this s I was very pleased with my recent visit at union VW service. Ed was very helpful and specific about the work done on my Tiguan. Would recommend this service department to anyone. More

Seat repair Worst one never repair nathing they damaged wheell and i complained about it she says Im a lyier customer its not a good attitude I’ll try never come Worst one never repair nathing they damaged wheell and i complained about it she says Im a lyier customer its not a good attitude I’ll try never come back More

Oil Change Courteous and professional service center representatives. David is the best! They offer to wash your car after service is rendered. Wait time is sho Courteous and professional service center representatives. David is the best! They offer to wash your car after service is rendered. Wait time is short. Great place! More

Awesome Service Excellent experience, great staff! Erdmina was very attentive and kept my aware of everything! The entire staff made feel welcomed and they seemed com Excellent experience, great staff! Erdmina was very attentive and kept my aware of everything! The entire staff made feel welcomed and they seemed committed to making my time there comfortable! More