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426 Reviews of Tom's Volkswagen of Union - Service Center
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April 28, 2013
I recently purchased a Volkswagen GLI and I had a bad experience with the transaction. After I bought the car, I tried to schedule a 500 mile courtesy check up and that was another nightmare. At first I experience with the transaction. After I bought the car, I tried to schedule a 500 mile courtesy check up and that was another nightmare. At first I called to make an appointment which I thought was already made and I was told that there was nothing about me in their schedule when I thought it was arranged the day I bought the car. So apparently the person who was in charge of the check up was busy and I was told I would be getting a call back. I never received a call back so I called them again at the close of their business day and I was given a temporary date for the check up and then told that I would be called before that Wednesday to confirm. Needless to say, I was never called. I did not feel very appreciated as a new customer at that point and I did not feel valued as a person either. I waited a whole week until I had to call them again to try and schedule an appointment. I feel that it should not be that difficult to schedule a me as a new customer when I had quite a few choices of where to purchase and service my new vehicle and I chose the dealership which was not the closest one to my house. If I did not call back I am sure the appointment would still not be fulfilled. When I finally got the appointment schedule and done with I noticed that there were things wrong with my car that were either not there before or were overlooked by the people who inspected my car. There seems to be some kind of stain on the carpet in the middle of the front seats of the car. It looks like it might be some water damage coming in front the middle or the bottom of the car. I am not sure if it was part of the Zylon process that did that to the carpet or if it was something else but I am pretty sure that the carpet should not be off-colored like that. I do hope that it can be resolved as soon as possible. More
by bagoftea
Employees Worked With
I do not remember
March 07, 2013
Everyone was very courteous and helpful. I needed to get to another appointment before the car was washed, but they invited me back to get it washed later. I did that and I thought it was very considerate. to another appointment before the car was washed, but they invited me back to get it washed later. I did that and I thought it was very considerate. More
by jjjsmith2000
Employees Worked With
Front Desk/ Cashier and Shop
February 14, 2013
I scheduled an appointment for detailing and overall inspection of fluids and parts. My automobile was immediately taken and the paperwork was ready for me at the time scheduled. I asked for an antici inspection of fluids and parts. My automobile was immediately taken and the paperwork was ready for me at the time scheduled. I asked for an anticipated time of completion and the car was ready in the time frame promised. The three people present in the reception area were friendly, helpful and efficient. More
by marytoy
Employees Worked With
Vincent
February 02, 2013
Could not have been friendlier or more accomodating. Loved the waiting room, and the complimentary bagels and coffee. Made me not even mind the waiting! Loved the waiting room, and the complimentary bagels and coffee. Made me not even mind the waiting! More
by tiaswanson
Employees Worked With
don't know
February 01, 2013
Danny listens carefully and is able to explain things in a clear, concise manner. He is also great with following through when things are discussed. a clear, concise manner. He is also great with following through when things are discussed. More
by Asimoes
Employees Worked With
Danny Cruz; Lauren
December 13, 2012
Union's service dept is the reason we purchase there. Your service dept is great! And the comfort and cleanliness of the waiting area, along with keurig coffee and bagels is outstanding. Your service dept is great! And the comfort and cleanliness of the waiting area, along with keurig coffee and bagels is outstanding. More
by Cohenem
Employees Worked With
Danny Cruz
