Tom's Volkswagen of Union - Service Center

Spiffy up the rim job Rims reshaped and taken care of. Loaner car provided sharper than a number 2 pencil. New alignment and now it drives like bread fresh out the oven. S Rims reshaped and taken care of. Loaner car provided sharper than a number 2 pencil. New alignment and now it drives like bread fresh out the oven. Steamin More

Knowledgeable service advisor Took my vehicle out for maintenance, addressed my concerns. Ed listened, conducted the maintenance on my car and investigated the issue I was getting Took my vehicle out for maintenance, addressed my concerns. Ed listened, conducted the maintenance on my car and investigated the issue I was getting and later resolved my concerns. As per my observation prices are bit high after applying the discounts if comparing with other VW service dealers but at the end, you are getting better service than them. More

Awesome Perfect timing. Awesome customer service. Prices are great! Love discounts. Quality of work is impressionable. Appointment time always kept. Availabil Perfect timing. Awesome customer service. Prices are great! Love discounts. Quality of work is impressionable. Appointment time always kept. Availability of appointment times are very flexible. More

Great Service Great repair service and great customer service! Reps are professional and courteous, with impeccable follow up skills. I would definitely recommend Great repair service and great customer service! Reps are professional and courteous, with impeccable follow up skills. I would definitely recommend to family and friends. More

Excellent service David was very professional and provided a good service. My car was repaired at the time they promised. They also provided a loaner, thus I can get t David was very professional and provided a good service. My car was repaired at the time they promised. They also provided a loaner, thus I can get to work. More

Excellent experience Very good service, very friendly, helpful, and efficient . They explained what was to be done and did it quickly. I was very impressed and would recom Very good service, very friendly, helpful, and efficient . They explained what was to be done and did it quickly. I was very impressed and would recommend them going forward More

Not good Over charging and pricing voltswagon service department big rip off. If pricing was reasonable you would attract more business from Volkswagen owners. Over charging and pricing voltswagon service department big rip off. If pricing was reasonable you would attract more business from Volkswagen owners. Thank you sincerely More

Not so good oil change 3 issues w/oil change. Car wasn't ready at 5 pm when i dropped off at 8:30 am. Had to wait 30 min for wash. 2nd, did not rotate tire as requested 3 issues w/oil change. Car wasn't ready at 5 pm when i dropped off at 8:30 am. Had to wait 30 min for wash. 2nd, did not rotate tire as requested with reason as tire looks fine. What? 3rd, oil spill at filler area. Lastly, my check engine light is on now. No light for last 1 year and after oil svc it is on now. Coincidence perhaps? I have to now fix my CEL. Would you ever take your car back? Run as fast as you can. More

Service visit The Service Manager Ed, addressed the problem promptly. Kept me updated during the repair process (since I was waiting). Very professional and courte The Service Manager Ed, addressed the problem promptly. Kept me updated during the repair process (since I was waiting). Very professional and courteous service. Extremely satisfied. More

Wonderful service Excellent and timely and quertous service. Timely and informative encounter. Explaining the criteria and steps throughout. Service area was very frien Excellent and timely and quertous service. Timely and informative encounter. Explaining the criteria and steps throughout. Service area was very friendly and warm. Comfortable setting. More