Tom's Volkswagen of Union - Service Center

A++++++++++ excellent services, Great service! Clean facility,! It will make me feel like family. Wouldn't go anywhere else. Special thanks to my servise adviser .David Mandeville Great service! Clean facility,! It will make me feel like family. Wouldn't go anywhere else. Special thanks to my servise adviser .David Mandeville, very professional service. More

Excellent customer service and helpful staff! I was not familiar with your dealership in Union but I was referred to it from my friend, Shawn Alashqar. Shawn told me I would be very pleased with I was not familiar with your dealership in Union but I was referred to it from my friend, Shawn Alashqar. Shawn told me I would be very pleased with the service department's professionalism and it exceeded expectations. The employees are efficient and friendly. They also repaired my windshield wiper because it was getting stuck. More

Great Experience I purchased side steps for my 2019 VW Atlas. Kevin Santos (Assistant Sales Mgr) did everything possible to ensure that I had an excellent experience. I purchased side steps for my 2019 VW Atlas. Kevin Santos (Assistant Sales Mgr) did everything possible to ensure that I had an excellent experience. He coordinated with the service team and got me in/out of the service center in a timely manner.. Installation was done well and my overall experience was positive. More

Everything A++++ The service provided by Ed Gonzales was excellent. As a whole, the experience was impeccable, on time and courteous. The only recommendation is to hav The service provided by Ed Gonzales was excellent. As a whole, the experience was impeccable, on time and courteous. The only recommendation is to have snacks available in the customers waiting area. More

90K Maintenance I was able to get in and out relatively quickly even though I wanted to change my loaner car at the last minute from a Passat to a Tiguan. I was eyei I was able to get in and out relatively quickly even though I wanted to change my loaner car at the last minute from a Passat to a Tiguan. I was eyeing the SUV while I was waiting for my loaner, and they accommodated me once again! My service writer, Erminda is awesome!!! More

Repair work needed to be done ASP Had serious repair needed . Came in and was greeted by sale person and the maintenance person waited for the repair to be done. , was prepared for the Had serious repair needed . Came in and was greeted by sale person and the maintenance person waited for the repair to be done. , was prepared for the cost , all in all the Ed the sale person did save me some money was very thankful. More

Service advisor and techs are dedicated to resolving issues I have been dealing with David (service advisor) and every visit he provided great service while our car was getting fixed. Our car had its ups and d I have been dealing with David (service advisor) and every visit he provided great service while our car was getting fixed. Our car had its ups and downs but these guys always bring it back on its feet. More

Upsell City I came in to get my front lock fixed and got a long list of "needed" repairs instead even though my car had been given a clean bill of health by a mas I came in to get my front lock fixed and got a long list of "needed" repairs instead even though my car had been given a clean bill of health by a master mechanic very recently. The word *needed* applies here if by needed one means the front desk person needed to tell you these things to keep her job. More

FuzeBox Good work in all, ED’s Service was really appreciative. So far the work done in my car has been good, and I appreciate it Good work in all, ED’s Service was really appreciative. So far the work done in my car has been good, and I appreciate it More

Repair work Dropped my vehicle off on a Saturday. (Door would not close securely) Had to pay a diagnostic fee which would be applied to repair. I aske for a loan Dropped my vehicle off on a Saturday. (Door would not close securely) Had to pay a diagnostic fee which would be applied to repair. I aske for a loaner vehicle, which the repair center did not have then I asked for a drop off or shuttle service in which they also could not provide. These simple services go a long way when referrals or ratings are requested. More