Tom's Volkswagen of Union - Service Center

Just a great place for getting the car taken care of Ed was great working with me to get my car's rotors in shape for the season. The service center is great. I was able to work in the quiet room setup f Ed was great working with me to get my car's rotors in shape for the season. The service center is great. I was able to work in the quiet room setup for customers - perfect for mobile workers able to get keep working and never felt the need to be out of touch with my work or home life. Been coming to the service center for my Jettas & Tiguans and will continue to do so. More

Outstanding service All the items thatrequired my attention were clearly explained to me. The pricing was also clearly mentioned. All my options were also clearly provi All the items thatrequired my attention were clearly explained to me. The pricing was also clearly mentioned. All my options were also clearly provided to me. More

Great experience Got a flat tired called the dealership to ask if car had warranty and they did it on the same day very quick thanks guys! Got a flat tired called the dealership to ask if car had warranty and they did it on the same day very quick thanks guys! More

Perseverance Ed and the technicians did a great job figuring out and fixing an ongoing issue with our 2014 Jetta. The service department is awesome! Keep it up! Ed and the technicians did a great job figuring out and fixing an ongoing issue with our 2014 Jetta. The service department is awesome! Keep it up! More

Key replacement Ed was more than helpful when it came to replacing my key which I had lost. He made a stressful situation better by providing me with exceptional cust Ed was more than helpful when it came to replacing my key which I had lost. He made a stressful situation better by providing me with exceptional customer service. I was updating on the tracking of my key being that it had to be shipped to the dealership and he even expedited the shipping so I would be able to use my car sooner. More

Always super helpful and professional Had an issue with my VW lease that needed repair. Since the part for the car was not on site, I was given a brand new loaner to drive- vehicle was rep Had an issue with my VW lease that needed repair. Since the part for the car was not on site, I was given a brand new loaner to drive- vehicle was repaired, cleaned (inside and out) and I was called promptly when work was complete. Simple and easy! Thanks VW! More

Very efficient...Great personal service. Very efficient. Great personal service. Very knowledgeable employee. Walked me through whole process efficiently. Kept me up to date on status of vehi Very efficient. Great personal service. Very knowledgeable employee. Walked me through whole process efficiently. Kept me up to date on status of vehicle. Thank you again. More

Excellent Wonderful staff. Understood my concerns and did the necessary job on my vehicle. Pleasant experience. Front desk associate and service manager did a Wonderful staff. Understood my concerns and did the necessary job on my vehicle. Pleasant experience. Front desk associate and service manager did an excellent job. More

Recall Great experience. Clean and comfortable waiting area. The Service rep was very cordial and attentive. I was pleasantly surprised when the Work was com Great experience. Clean and comfortable waiting area. The Service rep was very cordial and attentive. I was pleasantly surprised when the Work was completed sooner than expected. More

Auto Stopped Service was completed on the same day even though they were very busy and I did not have an appointment. As a convenience to me, the car was delivered Service was completed on the same day even though they were very busy and I did not have an appointment. As a convenience to me, the car was delivered to Sales since I could not reach Service be they closed. More