Tonkin Hillsboro Chrysler Jeep Dodge RAM

I had a great, no pressure, sales experience! I really enjoyed purchasing my 2014 Jeep Grand Cherokee from the sales team at Dick's Country Dodge. I came in after work one evening and test drove I really enjoyed purchasing my 2014 Jeep Grand Cherokee from the sales team at Dick's Country Dodge. I came in after work one evening and test drove a vehicle with Ruben, who was very friendly and happily answered my questions. A few weeks later I came in again to test drive with the intention to buy. I worked with Jeremy through the buying process, and I have to say, it was extremely comfortable and easy throughout. At no point was I pushed to make a decision or have unwanted vehicles or financing options pushed upon me. I felt like the team at Dick's appreciated that I was there and was looking to make sure I had a pleasant car-buying experience - I'd definitely do business with them again. More

First buying experience It started off a little rocky but as soon as Karissa walked out, it went as smooth and as fun as I could possibly imagine! She was so knowledgable and It started off a little rocky but as soon as Karissa walked out, it went as smooth and as fun as I could possibly imagine! She was so knowledgable and so friendly! Being a first time car buyer I was nervous and had no idea what to do but she made it all possible! Helped me get the best deal for my dream car! I can't thank her enough and would highly recommend visiting this dealership and working with Karissa! More

Great buying experience X 2!!! I recently purchased a new Ram truck at Dick's Country Chrysler Jeep Dodge and was very pleased with the overall experience. Jeremy, Tyler, Brad and t I recently purchased a new Ram truck at Dick's Country Chrysler Jeep Dodge and was very pleased with the overall experience. Jeremy, Tyler, Brad and the rest of the crew there made the purchase a real pleasure to complete. Right after I purchased the truck my sister was in town and let me know she needed a clean used rig with 4WD and so I took her down to Dick's to find a used Cherokee or Grand Cherokee. Once again, Jeremy walked us through the process and my sister got the Jeep of her dreams. So here's to Dick's Auto Group and all their employees for doing a great job... Times 2!!! More

Easy Transaction This was a very easy deal thanks to the folks at xxxxx. With a new addition to our family we decided a minivan was our key to sanity. I found a van on This was a very easy deal thanks to the folks at xxxxx. With a new addition to our family we decided a minivan was our key to sanity. I found a van online and sent them a couple specific questions about it. Tyler Chang in the internet dept. was very helpful and went to verify the information and got right back to us with the answers. That was in contrast to several other dealers I'd contacted during our search. We made an appointment with Lonnie in sales. Lonnie was very smooth to work with. He was prompt and had the van cleaned and waiting. I was impressed with his knowledge of the vehicle during his "walkaround". We were spared any of the annoying traits so often exhibited which make a trip to the dentist more inviting than going to a car dealership. Same thing in finance. Absent were any of the high pressure tactics to back end load the sale. All in all, 2 thumbs up. More

Randy May at Dick's Country Chrysler-Jeep-Dodge is awesome I took my teenage son to Dick's Country Chrysler-Jeep-Dodge last month to buy his first car. The salesman, Randy May, treated my son as an adult, exp I took my teenage son to Dick's Country Chrysler-Jeep-Dodge last month to buy his first car. The salesman, Randy May, treated my son as an adult, explained the choices to him, answered his technical questions about the cars, and was so thorough and respectful that I might have imagined he was selling a brand-new top of the line Chrysler 300 to an executive instead of a used pickup truck to a 16-year-old. He took the time to understand what my son wanted, showed him four alternatives, took us to one of the other Dick's Country lots to see their inventory, and couldn't have been more professional and courteous. The truck my son chose had come in as a trade the day before and hadn't yet been processed, so it was showing some dirt. Randy asked if my son could wait a day so that the dealership could clean it properly. The next day the truck was sparkling and spotless, looking almost brand-new instead of the 7 years that it had been on the road. We couldn't have been happier with how Dick's and Randy treated us. More

Excellent experience ...SMOOOOTH ! I just purchased my second Jeep from Jeremy DeHaven, who went out of his way the find the perfect vehicle for me. "Out of the way" is literal, as my I just purchased my second Jeep from Jeremy DeHaven, who went out of his way the find the perfect vehicle for me. "Out of the way" is literal, as my desired vehicle was located at another dealership over a hundred miles from Dick's. Now that's s-e-r-v-i-c-e! More

Still trying the dealer tricks from the 70's My last 3 cars (2 Toyotas and a Honda) were negotiated over the internet or the phone before I drove to the dealer. No trade ins on the Dodge or any o My last 3 cars (2 Toyotas and a Honda) were negotiated over the internet or the phone before I drove to the dealer. No trade ins on the Dodge or any of the previous 3 cars purchased. I negotiated the price on my new Ram 1500 w/Dick's over the phone and told them I had my own financing through my credit union. We agreed on a price. I drove the 25 miles (about an hour in heavy traffic) to sign the papers and pick up my truck. First they tried the age old trick of telling me "just a few more minutes" every half hour....for 2 hours trying to get me to pay for anything beyond what we negotiated! They tried to raise the price $500 because I did not use their financing (even though the salesman was standing right there telling his boss that was already known when we agreed) next the boss (Kayoshi?) said no deal because of the $500 and asked if I would pay half of it, then a part of it, then no deal if I would not pay at least $100 more, so I walked to my car to leave and sure enough as soon as my hand touched the car door they came running out saying we had a deal, next they would not write up the paperwork unless I filled out a credit app (even though I did not need their credit) ....turns out they wanted to run my credit before they gave the hard sell to dump my credit union to use their financing (I stayed loyal to my CU). Next they tried to slip into the paperwork a $600 fee for "theft recovery code" that was never discussed (another customer I befriended in the showroom alerted me to this trick). The finance manager tried to blame the $600 added charge on the sales crew (unprofessional thing to do), but funny thing, he had another form without the $600 charge pre typed and ready to replace the original right at his desk. There were a couple other minor issues from my initial visit like pressure to buy on the spot, pass me to others when obvious I was not buying on the spot, making me ask for my keys back when I was exploring the idea of trading in my car, decided to sell it on my own. The day after I bought the truck I discovered the dealer actually sold the truck once before (even though my paperwork said "new"! I had asked why it had 210 miles on the odometer rather than 7 (on the computer) and they said it was due to being a dealer trade...but then I found paperwork in the truck that indicated they had sold it to someone else but they returned it before the title was transferred so technically it was still new. Bottom line is stay away from this dealer...slimy! The service department did do a good job installing the add ons, no complaints. I regret buying from this dealer but I do like my new truck so far. I will not do business with this dealer again. If I can't find a good Dodge dealer while I own this Ram Truck I will move on to Ford. More

Sales to service ...a great dealership! Went to Dick's to trade in our vehicle that we were frustrated with , yet very upside down on. Salesman Jeff Renaud was extremely helpful and patient Went to Dick's to trade in our vehicle that we were frustrated with , yet very upside down on. Salesman Jeff Renaud was extremely helpful and patient with us. When we realized we were looking at mortgage payments on wheels for what we wanted, Jeff didnt just say " Ok, bye"..He re-started us by throwing out a suggested vehicle I honestly never even noticed or considered. After explaining the Chrysler incentives and grabbing some keys, it took me about two seconds to fall in love with the Chrysler 200! We drove both the 4 and 6 cyl models. Jeff was extremely patient during our process. We VERY happily drove away a few hours later in a beautiful 6 cyl AWD 200 that we simply love! Had Jeff not suggested the car, we would have driven away unhappily with the old car. His patience and willingness to teach us was more than just a salesman who wanted to close a sale.He was sincerely trying to help us and we highly recommend working with Jeff! More

GREAT DEAL I would like to thank Dick's Country Dodge, and especially Steve Hartwig for a very easy no hassle, no pressure, sales experience. Steve was very pro I would like to thank Dick's Country Dodge, and especially Steve Hartwig for a very easy no hassle, no pressure, sales experience. Steve was very professional, and very knowledgeable about the product he was selling.He took a lot of time to explain how to operate all of the options on our new Chrysler 200c. Plus we got a GREAT deal ! Tom and Jerri Muir More

Worst experience ever I made an appointment to see a specific vehicle because I live 2 hours away from this dealership. When I arrived at the agreed upon time the salesman I made an appointment to see a specific vehicle because I live 2 hours away from this dealership. When I arrived at the agreed upon time the salesman was not there, and to make things worse the truck was not there. Nobody could locate the salesman and the truck had been loaned to a customer for the night. I would not recommend this dealer to anyone. They were very unproffessional. More