Tony Honda Hilo

I recommend BIH My sales rep was Katilyn & she had amazing customer service! I told her what I was looking for & she had the perfect car for me (: My sales rep was Katilyn & she had amazing customer service! I told her what I was looking for & she had the perfect car for me (: More

Way below Honda standard service and reputation In July 2015 I paid $12,000 dollars for a used 2004 Honda Element from Big Island Honda. I bought "as is" with the assumption that it was an older ca In July 2015 I paid $12,000 dollars for a used 2004 Honda Element from Big Island Honda. I bought "as is" with the assumption that it was an older car and things would break down as time went on but that it was a working car at the time of sale. Nope. It was only the illusion of a working car. Apparently what "as is" means to Big Island Honda is that within the first eight months that the transmission will fail ($4, 750), that there will be an abnormal draw from the electric system ($1,200), that the AC will go out, that it will need a new battery, that the parking brake will fail and finally that the rear door gate warning light will come on and stay on. This was my fourth Honda but my first from Big Island Honda. I've always had amazing cars and amazing service. I guess the dealer makes the difference. I went to Big Island Honda and they unloaded this piece of junk and then didn't back it up at all. Save yourself and buy somewhere else. More

Pleasant, even if it was a busy time of the day! Good team work! While Lori T. was working with another customer, she acknowledge me and the others got the initial information ready for her. This mad Good team work! While Lori T. was working with another customer, she acknowledge me and the others got the initial information ready for her. This made it a very efficient team work to make the customer waiting time shorter. More

Absolutely great! I recently bought me a 2015 Honda Civic ex coupe back in November. I remember when I bought it they made sure I signed up for all sorts of important p I recently bought me a 2015 Honda Civic ex coupe back in November. I remember when I bought it they made sure I signed up for all sorts of important packages I'll need I case anything had happened. Welllll, just a few days ago I got into an accident my car is totaled, so of course I went back to Honda & they helped me out. Easy! They took the stress off my hands & helped me get another car! All the papers I signed for last time I'm so glad I had taken them. The team at Honda has such great service! Friendly, trusting & loyal service! I'm so happy to say Dean had helped me out the most, 6 hours about at Honda jus tryna help me out & I walked away w/a brand new 2016 Honda Civic Ex sedan! & im loving it! All I can say is thank you thank you & THANK YOU! More

Gret Customer Service The service advisor provided great customer service. She was courteous, thorough, and able to give us a pretty accurate time estimate. Also, liked t The service advisor provided great customer service. She was courteous, thorough, and able to give us a pretty accurate time estimate. Also, liked the fact that a complimentary car wash is offered and that shuttle service is available. More

maintenance and repair Took my Honda in for regular maintenance. Also wanted brake light replaced and AC problem checked. Identified there's a leak in the system but exact Took my Honda in for regular maintenance. Also wanted brake light replaced and AC problem checked. Identified there's a leak in the system but exact point of leak couldn't be found. Freon was low so more freon was added plus a green dye. Monitoring AC and returning car for final work in about three weeks by which time dye should indicate point of leakage. More

finding & solving an illusive problem I brought my 2008 Honda Element in for service because I noticed a noise coming from the serpentine belt area. It took 2 1/2 days to finally resolve w I brought my 2008 Honda Element in for service because I noticed a noise coming from the serpentine belt area. It took 2 1/2 days to finally resolve where it was coming from & fix it. , I was offered a loaner car on the second day... problem fixed - thank you. More

pick up service I really enjoyed my experience with Hilo Honda. They picked up my car and returned it in a timely matter. Lori was very helpful. She is a great asset I really enjoyed my experience with Hilo Honda. They picked up my car and returned it in a timely matter. Lori was very helpful. She is a great asset to the Hilo Honda service department. More

Repair lock. Lock ordered and was received earlier than estimated. The job was completed the day after I was notified that the lock parts were in. Great job. Lock ordered and was received earlier than estimated. The job was completed the day after I was notified that the lock parts were in. Great job. More

Awesome Great customer service! The dealer was friendly and very knowledgeable about the vehicle of interest. Everything was completed in a quick, timely mann Great customer service! The dealer was friendly and very knowledgeable about the vehicle of interest. Everything was completed in a quick, timely manner as well. More