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Tony Honda Kona

Kailua Kona, HI

not yet
rated
422 Reviews

75-5608 Kuakini Hwy

Kailua Kona, HI

96740

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422 Reviews of Tony Honda Kona

December 26, 2020

As always, the place was clean, clean, clean, and I felt safe even in this pandemic season. Kaimana was wonderful teaching me about my car and how to use the technology. I was greeted and engaged by other More

by KHWINTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos, Stan Heldt
Dec 26, 2020 -

Tony Honda Kona responded

Aloha, We truly value your positive feedback and are so happy to hear of your pleasant experience with our staff here at the dealership. We make every attempt to offer stellar customer service and provide a great environment for all of our guests. It's always a pleasure to hear good things from you all! We appreciate your business and look forward to your next service visit. Happy New Year! Warmest Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

December 23, 2020

Kaimana was awesome. Professional, courteous, very informative and helpful, and to top it all off, a very cheerful personality! Customer service in all industries could take a lesson from her! More

by rhong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos
Dec 23, 2020 -

Tony Honda Kona responded

Aloha, We are so happy to hear that you had a wonderful experience with Kaimana! Mahalo for your positive feedback! We are extremely blessed to have Kaimana as part of our Honda family, as customer service is our #1 priority and she is so good at it! We appreciate your business and look forward to seeing you at your next service visit! Happy Holidays! Sincerely, Nicole Vinson Business Development Center Manager Tony Honda Kona

December 19, 2020

Kaimana was helpful with my servicing of my Fit. She reviewed my need for the front brakes and explained the safety factor. what else can I say......... More

by CMITAMURA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos
Dec 19, 2020 -

Tony Honda Kona responded

Aloha! We appreciate your positive feedback. Thank you! Transparency is extremely important to us and Kaimana is very thorough as a service advisor. Mahalo for your business and we look forward to seeing you again at your next service visit. Happy Holidays, Nicole Vinson Business Development Center Manager Tony Honda Kona

December 15, 2020

Brittany has amazing service. She is such a people person and has good energy! I’m so grateful for that one day she came into my store and introduced herself! More

by melanie.ioane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brittany Cabalce
Dec 22, 2020 -

Tony Honda Kona responded

Aloha Melanie! We greatly appreciate you 5-star review! Brittany is an awesome sales advisor and we are very grateful for her. Thank you for your business and we look forward to seeing you again soon! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 15, 2020

I was told when would be the best time to come in for a safety inspection. I came without an appointment, and was checked in promptly by a service agent. While I was signing the service authorization they More

by LKNCATS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan
Dec 22, 2020 -

Tony Honda Kona responded

Aloha! Thank you for your positive feedback and 5-star review! We are so happy we could accommodate you with speedy service! We look forward to seeing you at our next service visit! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 15, 2020

Jonathan was most helpful, and I feel he went the extra mile to ensure my satisfaction with the work completed. Because of him, I will be back for any other service concerns. More

by MGOLISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Dec 22, 2020 -

Tony Honda Kona responded

Aloha! Thank you for your positive feedback! We are so happy to hear Jonathan made a lasting impression on you, as we work very hard to make sure we offer the best customer service. We look forward to seeing you at your next service visit. Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 10, 2020

Every time I bring my car in for service I am treated in a very courteous manner and everyone is very nice. The car is finished in a timely manner and I really appreciate that the car is washed when they ar More

by NAPAGAL1@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Heldt
Dec 22, 2020 -

Tony Honda Kona responded

Aloha! Mahalo for your 5-start review. We thank you for your loyalty as a valued customer and look forward to seeing you again at your next visit! Happy Holidays! Warm Regards, Nicole Vinson Business Development Manager Tony Honda Kona

December 07, 2020

Excellent service!!! Came and picked up the Ridgeline, started it, took it in for servicing and returned all within 3 hours of my call. Perfect experience. Thank you. More

by mrdunn5816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiko Martinez, Nicole Vinson
Dec 22, 2020 -

Tony Honda Kona responded

Aloha and thank you for your positive feedback. We always want to make sure your appointment visits are scheduled as conveniently as possible for our customers and we are happy to hear your service was done in a timely manner. We certainly look forward to seeing you at your next service visit. Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 07, 2020

Employees were very friendly. I just bought my car and there is a factory flaw on the dash. Tony said he had tried to fix it but that he wasn’t happy with the result. He decided to replace it entirely. Wh More

by MYNEWDOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Dec 22, 2020 -

Tony Honda Kona responded

Aloha! Mahalo for your 5-star review! We want to make sure our customers purchase a vehicle they are extremely happy with and we are glad to hear the issue was resolved. We look forward to seeing you again soon! Happy Holidays! Nicole Vinson Business Development Manager Tony Honda Kona

December 04, 2020

Service writer did a good job. While service was being performed, I walked around the sales floor, met a salesman who said he was on a break from a sales meeting, so I gave him my phone number. I never re More

by jd-cpa
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
I don't know your employees' names
Dec 16, 2020 -

Tony Honda Kona responded

Aloha, We want to thank you for acknowledging our Service Advisor. Customer service is our top priority. In saying that, I am sorry to hear that you had a less than perfect experience with one of our sales associates. If you would kindly call me directly at 808.930.2238 or via email at nvinson@tonygroup.com I would greatly appreciate it. I would like to get more information regarding your visit. Warm Regards, Nicole Vinson Business Development Manager Tony Honda Kona

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