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Tony Honda Kona

Kailua Kona, HI

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rated
422 Reviews

75-5608 Kuakini Hwy

Kailua Kona, HI

96740

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422 Reviews of Tony Honda Kona

January 28, 2021

I had a recall for a faulty airbag. The Tony Honda Kona team took care of it quickly, efficiently, and with customer service that I’ve never seen at ANY business in Kona ever. It was a free repair but the More

by Kjkahulamu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos
Jan 28, 2021 -

Tony Honda Kona responded

Aloha, Thank you for your 5-star review and positive feedback! We truly appreciate you taking a few minutes to share your experience. Our top priority is to make sure our guests have a truly exceptional experience regardless of the services needed! Our customers are considered part of our Honda 'ohana and family is everything to us. We thank you for your business and always look forward to seeing you during your service visits! Kind Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

January 28, 2021

Outstanding customer service at Tony Honda Kona!I am Outstanding customer service at Tony Honda Kona! I am very happy with the Car Care Maintenance Program for my CRV:) The Tony Honda Staff are so frie More

by KLEARSPACES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos, Stan Heldt
Jan 28, 2021 -

Tony Honda Kona responded

Aloha, We are so grateful for your positive feedback! Mahalo for your 5-star review! We are so happy to hear that we have happy and satisfied customers. Our goal is always to make sure we provide excellent service! Thank you for your continued business and we look forward to seeing you at your next service visit. Warm Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

January 27, 2021

Thank you very much Everybody helped me so well Thank you very much Everybody helped me so well yesterday I was so happy to see my car looks so good and nice‼️ Arigato gozai maxxxxa More

by ETSUKOTMILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos, Stan Heldt, Virnie Afan
Jan 27, 2021 -

Tony Honda Kona responded

Aloha! Mahalo for your 5-star review! We truly appreciate your business and we always make every effort to offer the best customer service. We look forward to seeing you again at your next service visit! Thanks again! Sincerely, Nicole Vinson Business Development Center Manager Tony Honda Kona

January 27, 2021

Great service, Kaimana is excellent! Very friendly, qualified and always looking for the best solution. It feels welcoming to come and bring the car. Mahalo nui! More

by INFO83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos
Jan 27, 2021 -

Tony Honda Kona responded

Aloha! Thank you for your 5-star review! We greatly appreciate your feedback. Your continued business means so much to us! Mahalo nui loa! We look forward to seeing you again at your next service visit! Warm Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

January 24, 2021

Excellent service, tires were rotated as asked,brakes checked, oil changed, and car washed. Given a ride to and from Target. Very pleased with your service and upkeep of my Honda Fit! Many thanks! Vivien More

by viv2man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan Heldt
Jan 27, 2021 -

Tony Honda Kona responded

Aloha Vivienne! We truly appreciate your business and thank you for your positive feedback! We do our best to offer stellar customer service to our Honda 'ohana! Thanks again and we look forward to seeing you at your next service visit! Kind Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

January 24, 2021

Fast service friendly and everything went good as it should. I was greeted by everyone and it was nice and clean. I like the outside waiting area. More

by lisaaukai
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos, Stan Heldt
Jan 27, 2021 -

Tony Honda Kona responded

Aloha Lisa! We are so glad you enjoy the outside lounge area. We want to be able to accommodate you comfortably and safely during your visit! Thank you for your positive feedback! We look forward to seeing you again at your next service visit! Sincerely, Nicole Vinson Business Development Center Manager Tony Honda Kona

January 23, 2021

Good service by professional personnel.I have been pleased each and every time my car needs servicing. I plan to lease another car this year due to the service provided More

by atowne0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos
Jan 27, 2021 -

Tony Honda Kona responded

Aloha! Thank you for your commitment as a customer! We are very grateful for your business and we will always make every effort to offer the very best in customer service. We always look forward to seeing you during your service visits and thanks again for being a part of our Honda 'ohana! Kind Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

January 22, 2021

I had arrived because I had a problem with my car about 20 minutes prior to arrival. They said it was my battery. After 2 hours, the cost of my service was almost a $100 more. The manager who quoted me tha More

by NCL
Price
Recommend Dealer
No
Employees Worked With
Stan Heldt
Jan 22, 2021 -

Tony Honda Kona responded

Aloha, We are very sorry that you have a bad experience with our service department. We would like to address the matter and make it right. If you would please contact our Service Manager, James at 808.930.2204 or his cell at 808.747.2255. Mahalo, Nicole Vinson Business Development Center Tony Honda Kona

Apr 15, 2021 -

Tony Honda Kona responded

Hi Ncl, we regret to hear that you are displeased with your recent experience with us. We would like to work towards a resolution, so if you are willing, please reach out to us at (808) 329-8101 to discuss this further.

January 21, 2021

Tony Honda Kona made is so easy to Leasemy new Passport! Tony Honda Kona made is so easy to Lease my new Passport! Mahalo to Kiko & Cameron who delivered my car to me personally and made it happen so quick More

by Cindygirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kiko Martinez, Brittany Santiago, Nelson Enos, Cameron Castillo
Jan 21, 2021 -

Tony Honda Kona responded

Aloha Cindy! Congratulations on the lease of your new Passport! We appreciate you choosing us for your car shopping needs! Kiko and Cameron are the best at what they do and we are very grateful for your positive feedback! Thank you again for your business and we look forward to seeing you at your first service visit! Warm Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

January 19, 2021

When they could not find anything wrong, they didn't charge me! Even though they spent time on my truck. They even washed my truck. More

by konabilly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaimana Enos
Jan 22, 2021 -

Tony Honda Kona responded

Aloha konabilly, We are so grateful to you! Our service advisors always make sure they take the best care of our customers and we are always happy to hear that it shows. Thank you for taking the time to post positive feedback. We look forward to seeing you again at your next visit! Warmest Regards, Nicole Vinson Business Development Center Manager Tony Honda Kona

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