Tony Serra Nissan - Service Center

Great customer service! Prompt, courteous, right on time with my appointment. Knowledgeable, and staff wonderful!! Prompt, courteous, right on time with my appointment. Knowledgeable, and staff wonderful!! More

I purchased my Kicks in August & love it. A couple weeks ago the climate system started roaring while it was turned in. I took it in on Oct 19th and Mandolyn Powell greeted me with a smile, A couple weeks ago the climate system started roaring while it was turned in. I took it in on Oct 19th and Mandolyn Powell greeted me with a smile, listened to my description of the problem & got it right on in. Turns out a squirrel had decided to build a house in the cabin filter. Mandolin brought the existing one to show me, acorns, link insulation & all & explained what was causing it. The tech cleaned it out & put in a new filter. Saturday I got in to go to work & the zone dial wouldn’t turn all the way, the vents didn’t blow & the roar was back plus the fan rattled. I took it back in Monday morning & left it. Apparently during Friday night, Rocky the squirrel got his friends to help him move back in & acorns were blocking the air intake & heater box. They put another cabin filter on & got me back on the road. The charges were reasonable. They took excellent care of me & my squirrel problem. More

Let me start by saying that I am a repeat customer to the dealership. I am on my 3rd Rogue in 10 years. I currently drive a 2017 Rogue and I needed to have the battery replaced for the 3rd time in 7 years. I dealership. I am on my 3rd Rogue in 10 years. I currently drive a 2017 Rogue and I needed to have the battery replaced for the 3rd time in 7 years. I called the service department to make an appointment to have it checked out. I ended up going back and forth with the service department several times about my battery warranty. The manufacturer sticker showed it 10/22 but I was being told it was installed in 12/21. We finally established that the battery was replaced in 11/22 and was indeed under warranty I made appointment for next morning to have it replaced. My appointment was for 8am on Saturday morning. I called almost 7 hours after my appointment time to see if it was ready to be picked up and was told not yet and that it actually isn't under full warranty so I would have to pay the prorated warranty price for the battery. I then had to explain the situation to the service department and we verified again that my battery was replaced in 11/22. I was then told that they would call me when it was ready to be picked up. My husband called an hour later and was told that they didn't have any in stock and it wouldn't be ready until Wednesday. I called back and asked to talk to a manager or general manager and no one was available. Luckily, I talked with Ashtin in the service department and she was able to get me a loaner car. She was nervous that she would get in trouble for doing so. I told her that I would be happy to talk to whoever if she got reprimanded. However, the loaner car I was given had all sorts of lights on. I asked if the car was safe to drive and was told that it's just sensor issues due to it being wrecked in the January ice storm and they had just put air in the tires. When I got home, I realized that there was actually a spare tire on the car. My husband took the car back up there on Monday morning and got me something safer to drive. The overall customer service was horrible. Poor communication between me and dealership as well as within the different departments. When I decide to trade in, I will not buy another Nissan. More

I came in for an oil change and tire rotation. Brought my own oil and told the lady i had it. They charged me $99 for the service. On my bill it listed 5 quarts of oil. When i asked about it they Brought my own oil and told the lady i had it. They charged me $99 for the service. On my bill it listed 5 quarts of oil. When i asked about it they said i had to pay $99 for the service whether i had my own oil or not. So this cost me $130 because i had my own oil. I was told that's how they do things now and didn't offer to discount my bill at all. When i told them i would be getting my service done elsewhere they acted like they didn't care. I will not be back. Also they told me they only used 4 quarts in my car but charge for 5. I felt sorry for Mandolyn. She was doing her job. I can't remember the name of the lady that told me all this. She was a little rude. They also changed my email address so no one in management could do a follow up. If i get a new Nissan i will probably get it at another deal. More

Yes I would recommend Tony Sierra Nissan to my friends thank you and their service departments was excellent 👍 thank you and their service departments was excellent 👍 More

Quick and easy clean good people and easy to talk to help to everything you need to everything you need More

Mandolyn P. helped me with my service. She was very friendly and made me aware of all that my vehicle needed and charges prior to service. The only suggestion I helped me with my service. She was very friendly and made me aware of all that my vehicle needed and charges prior to service. The only suggestion I have is when a customer comes back to get their vehicle, that their windows aren't left down with the car being in the parking lot. I had items in the car that were expensive and could have been stolen. Thankfully that was not the case. More

Best service team I’ve dealt with. Thank you all for getting me in and out quickly Thank you all for getting me in and out quickly More

They are always so nice. They got my car in quick. They called me as soon as my car was finished. They got my car in quick. They called me as soon as my car was finished. More

Very knowledgeable and helpful. You get that down home comfortable feeling from everyone that works there. You get that down home comfortable feeling from everyone that works there. More