Tony Serra Nissan - Service Center

Had a minor issue with a coolant leak Chris and the team helped us out in a big way. We were headed back to Florida after evacuating from hurricane Milton and they had us up and rolling in less than an hour helped us out in a big way. We were headed back to Florida after evacuating from hurricane Milton and they had us up and rolling in less than an hour. More

My experience with this Dealership has been positive to this point. I have ALWAYS performed my own maintenance on all of my vehicles. I am in a situation that changing oil, filter and tire rotations are this point. I have ALWAYS performed my own maintenance on all of my vehicles. I am in a situation that changing oil, filter and tire rotations are no longer in my capability. I was jn recently and was not thrilled with the condition I found my vehicle. To wit oil streak on drivers door, oil drips on engine..this is what I could see. I don't have confidence that my tires were properly torqued as you only hear air tools being used. I wish the mechanics involved owners more or at least had clear windows where we could see them, and know if we saw something positive or negative we could ask at the point prior to here's your keys, pay me and hope you don't have any problems on the road! As oops we overworked your wheels and now I can't change my flat! We will see, because the dealership is twice maybe 3 times the cost of quick lubes??? More

One lady in check very Rude on the left facing the customer very very unhappy customer very very unhappy More

Mechanic fixed the problem for my 350Z 2006 with no issue. Had to wait 3 hours so I checked out the new cars. One sales person (don’t know the name)showed me some cars. He was absolutely awful. I woul issue. Had to wait 3 hours so I checked out the new cars. One sales person (don’t know the name)showed me some cars. He was absolutely awful. I would never buy a car from him. Too much to write for explanation !!! More

Service was great. Wait time a little long. Everyone seemed very nice and pleasant to deal with. Wait time a little long. Everyone seemed very nice and pleasant to deal with. More

Yes I was very satisfied with taking my car to be serviced. The people are nice and friendly. I didn't have to wait very long on my car. serviced. The people are nice and friendly. I didn't have to wait very long on my car. More

Very unprofessional. Service techs seem lack in knowledge and will give the run around. The entire dealership is a joke highly recommend shopping elsewhere For purchase o Service techs seem lack in knowledge and will give the run around. The entire dealership is a joke highly recommend shopping elsewhere For purchase or auto service. Complete Circus at Tony Sarah Nissan Cullman, Alabama! More

Service was able to work me in for my oil change and I appreciate it. appreciate it. More

Charged me $200 to plug up my car and then couldn’t even properly diagnose the issue. I had to get it and take it somewhere else. They also wanted to charge me $1,300 to replace the fuel pump because they T properly diagnose the issue. I had to get it and take it somewhere else. They also wanted to charge me $1,300 to replace the fuel pump because they THOUGHT that was the issue and that was their “starting point” so I could be out all of that money and my car still not be fixed. Absolutely a joke of a service department. Would not recommend. I had a battery replaced 2 weeks ago because they told me it was fried….charged me $450 for that….save your time and money and take it to a professional! More

If the workers had stayed on the job it wouldn’t have took all day to do what needed to be done. took all day to do what needed to be done. More