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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,307 Reviews

1,307 Reviews of Tony Serra Nissan - Service Center

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March 09, 2024

Little longer than expected but very nice and professional employees Thank you for taking care of my car More

by Pamelawhaley1993
Purchase Time
Recommend Dealer
Yes
Mar 12, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 08, 2024

Came in with issue. Issues diagnosed. Options where given and I gave permission to fix the issues. Very happy with how they kept me informed and service was fast. More

by tmdunlap59
Recommend Dealer
Yes
Employees Worked With
Service mgt
Mar 10, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 08, 2024

I came in desperately looking for a car after my wreck and everyone was so nice and helpful. I specifically told them what I was looking for and Big Zach met my needs perfectly and made it possible for me More

by harleynself01
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Big Zach
Mar 12, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 05, 2024

Chuck was great he didn't make me feel like I was pressured into anything. He showed me the differences in the cars I test drove and demonstrated all the options each one had. He was very polite and More

by belitahall4
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy, Chuck Kennedy
Mar 08, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 03, 2024

Sorry, my English is not too well for this No English, no English, no English More

by ksushakka
Recommend Dealer
Yes
Mar 08, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

March 01, 2024

Rip off. Absolutely ridiculous to pay $167 for someone to tell Me my battery needed to be replaced More

by ashleighstanford3
Recommend Dealer
No
Mar 03, 2024 -

Tony Serra Nissan responded

We would like the opportunity to address your concerns. Please reach out to us directly at (256) 739-1771 when you have a chance. Thank you, and we look forward to hearing from you.

March 01, 2024

Refused to believe what I said. Was defiant. Cold and unfriendly. I don't want to use this service department for the car!!! I love the car, but had trouble with a backseat sensor. More

by sheengland
Recommend Dealer
No
Employees Worked With
Service manager. Don't know name. Male. Cullman dealership.
Mar 03, 2024 -

Tony Serra Nissan responded

We would like the opportunity to address your concerns. Please reach out to us directly at (256) 739-1771 when you have a chance. Thank you, and we look forward to hearing from you.

March 01, 2024

They had agood communication to me, they give me details and explain to me everything More

by rodrigo.ramirez.espinosa
Recommend Dealer
Yes
Mar 06, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 29, 2024

The wait time for an oil change seemed long Getting an oil change shouldn't take 2 hours More

by justin.walker6958
Sales Price Transparency
Recommend Dealer
Yes
Mar 03, 2024 -

Tony Serra Nissan responded

We are very sorry your service took longer than it should. We hope you will give us another chance to redeem ourselves. Please feel free to call (256)739-1771 with any concerns you have. Thank you!

February 28, 2024

It was a recall so I was not there very long They have a great bunch of people working there More

by annettestapler1
Recommend Dealer
Yes
Mar 02, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

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