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Tony Serra Nissan - Service Center

Cullman, AL

4.4
1,283 Reviews
Call Service Center (256) 739-1771

1,283 Reviews of Tony Serra Nissan - Service Center

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February 01, 2024

Car was evaluated in a timely fashion and I received prompt updates on progress. Pick up and payment went smoothly More

by Andrew
Recommend Dealer
Yes
Employees Worked With
Ashton
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Feb 24, 2024 -

Tony Serra Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 01, 2024

It was fast I was there and they got me in and out with great speed More

by paulinekarcher
Recommend Dealer
Yes
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Feb 24, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 01, 2024

Good and friendly. Helpful. Did not pressure me into a service that I needed to talk to my husband about first. More

by lisaj0122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin Kilgo
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Feb 24, 2024 -

Tony Serra Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

February 01, 2024

Always gets me in and services my vehicle fast! They have some of the friendliest check in people More

by Donna
Recommend Dealer
Yes
Employees Worked With
Chuck Kennedy, Chuck Kennedy
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Feb 24, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

February 01, 2024

Okay ? ? All right ?? ?? ?????????????????? ?? ?? ?? ?? ?? ?? ?? ?? More

by jeremyhale87
Recommend Dealer
Yes
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Feb 24, 2024 -

Tony Serra Nissan responded

Jeremyhale87, thank you for the high star rating!

February 01, 2024

fast and easy open all day to serve my needs for my 2022 car need More

by dmchan35049
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Krise, Mason Isbell, Zachary Bowling, Erin Kilgo, Chuck Kennedy, Brian Endi, Stephen Boyett, Kellan Dunigan
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Feb 22, 2024 -

Tony Serra Nissan responded

Dmchan35049, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Tony Serra Nissan. We look forward to your next visit! Take care!

January 31, 2024

I took car in for recall they were very nice and fixed it right away More

by pd0452
Recommend Dealer
Yes
Employees Worked With
Service department
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Feb 24, 2024 -

Tony Serra Nissan responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 29, 2024

Seemed to take to long for oil change and tires took almost 2 and a half hours More

by joefillmore098
Recommend Dealer
No
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Feb 24, 2024 -

Tony Serra Nissan responded

Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (256) 739-1771.

January 29, 2024

Very efficient Very friendly employees, service was very prompt. Clean department, and the employee kept me informed on the progress. More

by connie.fine
Recommend Dealer
Yes
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Feb 24, 2024 -

Tony Serra Nissan responded

Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

January 26, 2024

Communication with the salesperson wasn't good at all and they kept running my credit saying they could get done but never did or got back with me More

by Kandnpits
Recommend Dealer
No
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Feb 22, 2024 -

Tony Serra Nissan responded

Kandnpits, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (256) 739-1771. We look forward to hearing from you.

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